Smoky Mountain ResortRental Guest Reviews
(609 reviews)Resort rating is 4.4 out of 5 stars. Click to see all 609 reviews.
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Smoky Mountain Resort
February 23, 2019
Great place to stay!!!
This is a great place to stay. The staff is wonderful and always very helpful!!! Very clean. Walking distance to downtown Gatlinburg. Highly recommend!!!
February 19, 2019
Good hotel, good location, decent value if you want a kitchenette and no continental breakfast. We also could not connect to any WiFi in our room. We have stayed here several times and do enjoy our stay here.
February 10, 2019
The Traveling guy
As someone who travels for a living and is a Spire elite member with IHG my family and I decided to go to this resort for my sons 5th birthday. With 3 families in the signature 3 bedroom villa it was an experience I won’t forget. The atmosphere is welcoming and IHG staff is always amazing! Of course as spire elite they did make my family and I feel special which I appreciated and gave us plenty of amenities to the point my mother in law said to me “wow, rolling out the red carpet?” Which for any son in law Means I get to store those beautiful brownie points haha. All in all our grandparents loved it, my father and mother in law loved it but nothing is better than watching my two boys 5 and 3 year olds having the time of their life in the “water feature” (indoor water park). When your 5 year old son runs up to you after going down the Water slide about 50 times and says “thank you so much for building this” it makes a fathers heart melt and his ego inflate because I couldnt even believe I built such an amazing water park haha. All joking aside though I give this place 5 stars because it’s everything you look for when taking a family trip- beautifully furnished, plenty of amenities, and proximity to activities! Walking down the road to all of Gatlinburg shops was a great experience and then hoping in the car to hit pigeon forge for some shopping and dinner shows! Thank you IHG for opening my eyes to another vacation option I’m already looking to book again!
February 10, 2019
Comfortable Bed Convienently Located
Ths hotel always amazes me in that no matter what is going on downtown - the tranquil waters of the creek running out of the GSMNP always is calming. A great place to stay - but not so much for timeshare!
February 17, 2019
Close to the main strip of Gatlinburg
Took the grandkids for a weekend trip. The indoor water park was a bonus since it was a cold and rainy weekend.
February 11, 2019
Excellent location, great rooms! For a February trip, couldn’t ask for any better
February 10, 2019
2 Nights in Gatlinburg
Everything I expected from a hotel of this quality. Large jetted tubs in your bathroom. Every member of staff I came into contact with were very pleasant. Both rooms I stayed in had been meticulously cleaned and maintained. This is a great hotel,my wife and I enjoyed the experience very much.
January 30, 2019
IHG points not well spent.
I travel for work, a lot. I stay with IHG and enjoy it. This was the first time I’ve had a bad experience. I used my earned points and felt like I was treated differently because I wasn’t a cash paying customer. As soon as we walked in the door we were checked in and sent to get our parking pass from the time share people and then found out our room wasn’t ready until after 5PM. My wife and I told them we were in our Anniversary and were not interested. They would not stop and made us uncomfortable. Once in our room, the fireplace was on low, we had to figure out how to turn it up but it was not much of a fire, the thermostat didn’t work and I had to get batteries out of the remote control to get the thermostat to work, then the dishwasher flooded the room. People were hammering and banging at 8am and lasting all day. You could not sleep on, or take a midday nap
January 31, 2019
Beautiful facility. Wonderful staff, great beds--highly recommend.
January 26, 2019
spacious, clean accomodations
The staff was very friendly and accomodating, Perfect size for a couple with a good location and space to spread out!