Smoky Mountain ResortRental Guest Reviews

Great hotel nice employees

I took my wife for her 30th birthday and our little girl my wife had a broken ankle so I brought an electric wheelchair an that is why I choose to stay there because they have handy cap lifts at the pools an hot tubs but they didn't work so I wasent happy about that but as far as the hotel it was great friendly staff nice room very clean safe an the hotel staff was nice to let us leave the electric wheelchair in the office everytime we went out an came back the other issue I had with the hotel it's a resort an very expensive an they have no breakfast at all you would think they would being that big they need one

Gaitlinburg

Beautiful Room suite, enjoyed the pool and hot tub even in the bad weather. I didn't enjoy being asked about purchasing shows attending a presentation of the time share right after I arrived. We had been driving for 10 hours. I would go back, the location was good.

Room was not fully cleaned upon entering

I didn't bring this to their attention because I thought it was petty at the time, but worth mentioning now I guess- upon entering, I noticed a bundle of gray hairs (from a comb) in the bathroom garbage can. I'm guessing it was overlooked by the room attendant. I also didn't like the noise coming from all the AC units in back when on the balcony or the noise from the construction crew. It didn't allow much relaxation. I wish I had known prior to booking that they were remodeling the resort. Everything else during my stay was great. Checking out was nerve racking because they have a list of things you need to do before checking out to avoid extra charges- doing all dishes, emptying fridge, taking out your own garbage. It really stressed me out to be honest! I go on vacation to avoid doing all these things, but the resort seems strict about their requirements.

Breathtaking views and great service

Check in was speedy. The front desk staff was very helpful and knowledgeable with attractions and places to visit and sight see. Room was very clean and spacious. Will definetly be going back there to stay.

comfy

We liked our visit. It was our 41 anniversary. We had a good time. Staff was great. Lots to do around the area.

Great Experience

My first time at great smokey mountains and glad I got to stay at the Holiday Inn Club Vacations. It was clean and the staff was friendly. The villa was so nice I wanted it to come home with me. It was a great visit overall. Will be back soon.

Mountain Resort!.... double check!

Location is on a busy street... traffic, no nature, no cafe or restaurant to get a bite.....you enter your room from the outside......to stuffy if a location for a mountain destination.

Great Location

Can't say enough nice things about the staff, they are some of the nicest people I've encountered. The hotel is very clean, and I was in one of the remodeled rooms, which are very nice. The kitchen was fully equipped, and even though we didn't cook, we would have had everything we needed in the event we wanted to. The location is just off the main strip, so it's very easy to walk to downtown Gatlinburg, and it's a short 5 minute drive to the visitor center in the National Park. I enjoyed my stay, and liked the hotel!

Dirty room awful management

The whole experience was awful. I called and reserved a room they couldn’t locate my information. I stood at the desk for an hour before a manager came out to help, he showed up and it took another 15 minutes. They finally found my information and the room was not clean. There were dirty dishes on the counter half used shampoos in the shower the room was not clean. They didn’t do anything for wasting my time. I told Them we were in town for a few hours only. They did not care that I stood there that long.

Great place

This place is one of the best if not the best in Gatlinburg as soon as I walked in I was greeted by Scott in the front desk and he actually remembered me from last year stay. I will highly recommend you to stay here. Room was super clean and the staff was really nice. Thank you