August 19, 2018
Great location but no benefits for Spire Elite Members
The location and room are perfect. But, there are bo benefits of being Spire Elite. No room upgrades or late checkout. Lounge access os not provided.
August 10, 2018
Clean rooms and great amenities.
Great location for a very family vacation. Gameroom is good for kids when bad weather is passing through. Also, the activities center provides children with fun and challenging task. The indoor pool, outdoor pool, spa, and water park provided different opportunity for a family of all ages
August 12, 2018
We will be back
Beautiful facility! The area was gorgeous! I will be back for sure!
August 8, 2018
Top tier accommodations
If you plan a trip to Gatlinburg, TN, please check out this beautiful facility and you will be most happy that you did! Excellent staff, beautiful surroundings
August 1, 2018
Centrally located in Gatlinburg, but too close to downtown for my tastes. Nice facilities: pool, hot tub, fitness center, lobby. Staff, though receptive
July 24, 2018
Longer walk but worth it.
A bit pricey and would prefer to pay less but we were desperate and needed a suite with a privacy door and that is kind of hard to come by in Gatlinburg on short notice. Great hotel and beautiful. The front desk staff was nice and attentive to other guests and gave me the cold shoulder once or twice but it happens. Room was clean and beautiful and fit our needs. Outlets were a bit awkward and balcony needed some elbow grease to close. Aside from those little inconveniences the stay and hotel was perfect and will stay again.
July 10, 2018
Beautiful smoky mountain resort
This beautiful smoky mountain resort was both convenient and such a delightful stay.the amenities were great. I would recommend getting your electric vehicles chargers fixed properly..I also suggest that when the pool needs to be refinished, I would use a different color longer as it currently looks murky and muddy. As we come from FL, THAT POOL doesn't look appealing to swim in there. Otherwise, it was an amazing resort and we're so happy misty was able to fix our reservation.
July 16, 2018
Great family atmosphere in beautiful setting
This was a long weekend get away for us. The pictures on the website are pretty accurate of the room. The staff at this resort went out of their way to be upbeat and would stop what they were doing to help. The rooms were nice - but my room needed the living area carpet repaired and deep cleaned or replaced. It wasn't enough though to drop this to average as the rest of the villa was nice. We will likely visit this resort again.
July 15, 2018
Home away from home
The experience was just like being home with all the amenities. I could not have asked for a better experience.
July 8, 2018
Room taking over by cleaning before checkout and threw away personal stuff
On checkout day, we asked for a late checkout (by half hour) and took bags to car and went to eat breakfast. We came back to room and the cleaning lady had already thrown out our stuff and refused to leave the room even though we had not checked out. Even after the front desk told her that we still had the room she refused to leave while the kids and I had to use the bathroom while she was in the room. Front desk did not address the issue after I told them what happened.