May 24, 2018
Great family hotel
Great for families! Indoor water park is excellent and rooms are large and have a great layout.
May 19, 2018
All I want to do is check in and rest
After driving all the way from Orange Lake Resort In Kissimmee which is a real resort my wife and I reached the Gatlinburg hotel which I cannot call a resort, at 5pm and the room we booked almost a year ago was not ready. They did give me food vouchers but I couldn't even use them until I showered and rested so dinner was very late that night. The carpet was wet from a leak, the baseboard was rotting from the leak. The balcony was so small you couldn't ever face your chair outword to look at the view. I am not usually negative but this place was a dissapointment. The town was great and we will return.
May 20, 2018
Lack of amenities and extremely high sales pressure
We were not informed of the fact that there were no restaurant facilities...not even an ice machine on property. To get parking pass you had to subject yourself to VERY HIGH pressure to attend a presentation of the Time Share. Toilet in master was stained and running. A plunger sat on the floor on a piece of plastic. Very overpriced facility.
May 6, 2018
Perfect for Family getaway
Awesome views. Good amenities. Clean, accessible. Pools and hot tubs.
May 13, 2018
Booked through IHG Priority Club as an nicer option to the Holiday Inn Express next door. Much more expensive so expected something great. Room was cool but very worn out. Carpet frayed and pulled back from tile in kitchen. All fawcets leaked. Dirty laundry bag from previous guests left outside door for 2 days. At check in was told to go to concierge desk to get parking pass. I was greeted with a sales person who did her best to get us to take a 90 minute tour ALL before she would give me the parking pass. Nowhere during the reservation process did it say anything about a tour!!!!! Would have been better off to stay next door and save sixty bucks a night.... IHG made me edit my review twice because I put a dollar sign in front of the amounts. Hmmm guess I struck a nerve? How can you put a honest review if you’re told to edit it??????
May 3, 2018
very nice place
Everyone was friendly. Hotel was clean. Outdoor poor and water park were amazing. Would definitely come bac,
May 9, 2018
Great room with fire place
The hotel was in great location and room was very clean. Only issue we had was not ALL the amenities were available when we stand due to construction. This was not explained to us at time of booking.
December 6, 2017
Amazing location and amazing property
As a spire elite member I have roughly around 250 plus nights in hotels all around the world. This property far exceeded any IHG place that I have ever stayed in. The location is amazing the staff was great and the property was breathtaking. If you get a chance to stay here I would for sure 100% take the time and do it!
April 17, 2018
Comfy beds, clean room, very relaxing, great location, wonderful view
April 2, 2018
Smokey Mountain vacation
great location within walking distance to main strip and dining. Just minutes from the national park of the great smoky mountains. Daily events to keep you busy when not out and about.