August 21, 2017
Could have been better
We stayed here for the Solar Eclipse. The room was beautiful. They wanted me to go to a vacation club preview. 90 minutes when I am on vacation with my kids for 2 days. But you have to go over to the holiday inn vacation club table in order to get your parking pass and then they rope you in. I get it part of their deal. Once I didn't go to it they were rude. The staff was not knowledgeable about thing to do in Gatlinburg, or places to eat. Also for a town that was going to be getting people for the eclipse they knew nothing I went down to ask for a late check out the women behind the counter told me it would be with a few of 50 dollars i agreed to the fee but they couldn't do it for me they needed this other person. He came over told me he could only do an hour without a fee I told him I was ok with the fee and that's when he told me he couldn't do it anyway with the fee. Just be upfront and honest. But the best part was I took the 11 am check out time and that night that staff checked me out at 11 pm. So maid service showed up quite early the next morning (our check out day) and woke us up Nice room would have stayed again but the people made the place not worth it.
August 13, 2017
Beautiful Resort and Great Service
This resort was absolutely amazing. The decor and atmosphere were beautiful. The staff was very friendly and very knowledgeable. The rooms are spacious, nicely decorated, comfortable, and clean. Within walking distance to the shops and food. Great location, great service.
July 25, 2017
Wonderful place to stay
Great proximity to strip. Love the pool and the new splash area.
July 9, 2017
The location of the resort was great, it was within walking distance of everything. The bathroom in the master suite lights did not work and the bed was very hard. For the price it was not what I expected, however it was clean and spacious.
July 9, 2017
Beds were very comfortable and Villa was beautiful
We stayed in a four bedroom signature series. It was very upgraded and spacious. We were with our kids and grandkids. We were all able to stay together and there was plenty of room.
July 9, 2017
My stay was lousy because of the poor room service and disrespectful behavior I received from the manager when I contacted him about my problems.
July 7, 2017
This is a great Resort to take children as the Water Park is Excellent, The Only issue is that My Grandkids were in a Room above the outside pool. They allow swimming until 12 am. The issue is that its Adult swimming from 11 to 12 am but children are there also. If they were Quiet it would be okay.
July 2, 2017
Excellent experience and friendly staff. Very close to the main strip.
July 1, 2017
We had a great stay very nice hotel close to downtown close to several nature trails. Even though this hotel is downtown it was actually very easy to get in and out
June 30, 2017
Smokey mountain resort
The room was spacious and well furnished. My only complaint was that the bed was very hard and uncomfortable. I didn't expect a temperpedic but something more comfortable. The room was clean and staff was pleasant.