Smoky Mountain ResortRental Guest Reviews

Great Service and Friendly Staff

Went their for my year anniversary. Was met with an amazing staff, very friendly. Room was very nice andbthe service was great. Would definitely recommend and will stay there again in the future.

Nice hotel

Nice hotel with nice rooms and tvs. comfortable and good location and welcome amenities. Nice pancake house across the street.

Disappointed

Check in time here is 4pm. Our villa was not “ready” until close to 5. Upon entering the villa, the strong odor of acetone would knock you down. Maintainance said the GM had them to touch up some furniture. The carpet was wet in places. Finally, we were moved to another villa. This one had no washcloths and the front desk said they would bring right up. An hour later, someone delivered them. When I booked the room though IHG, there was no mention on its website of the 3rd floor construction. So , to get to the lobby, you had to ride the elevator down to the 4th floor , get off and walk outside and back into the main desk in lobby. We’ve stayed here many times and this was by far our worst experience. Complaining to front desk is a waste of time. Note : a business is only as good as the management !

Great stay!

Looking forward to visiting this location again soon.

Family vacation

We booked this resort as a Christmas present for our kids. The villa had a weird odor the whole time. We think it was the kitchen disposal. Not sure how often it’s cleaned. Didn’t like having to go outside to get to the water park in winter. Very poor design. Also, didn’t like one entrance for two villas. Very awkward. Would have preferred a private entrance. Overall, we were not impressed and wouldn’t pay the price to stay there again.

Vacation

Good place to get away and spend time with family.

See notes

See notes of items listed in the other section. It list the concerns of how the staff did not react to certain requests.

FABULOUS!

VERY CLEAN AND COMFORTABLE. FRONT DESK TOOK EXCELLENT CARE OF US. BEAUTIFUL UNITS AND GREAT SWIMMING FACILITIES. WILL DEFINITELY RETURN.

Never Again

When we arrived with our confirmation we were told it was not correct. We had confirmation of a 2 bedroom unit but were told they had us for a one bedroom unit and had no more 2 bedrooms available. The staff present were trying to be helpful but had to call the main office where the reservations are actually made and they were very rude to the on site staff and not helpful at all!! After 2 hours of trying to get a resolve they finally gave us a unit but we had to move the next morning. After another 3 hours of trying to figure out what went wrong we still had no resolve and again the on site staff was great to try to help but the main reservation staff was very rude and not helpful. We were given the number of the manager and was assured he would call us back but he did not. It was a disastrous stay!

Great location and lots of great restraunts close by

Loved the location and had a great experience! Rooms were clean and lots of space