Smoky Mountain ResortRental Guest Reviews

Great Service

The Girls Trips was excellent. We just enjoyed the downtown experience. We were able to walk a short walk to enjoy the downtown activities and the delicious food.

Excellent

Clean rooms and very convenient We really enjoyed staying and had a lot of fun using the pools and splash pad

Enjoyable and relaxing

Enjoyed our stay here. Great customer service! Will be coming back here again in the future.

Bed and linens were the best

Super comfortable room and furniture. It was the perfect setting for our family trip. Our granddaughter loved it. Everything was just so beautiful. And the indoor splash pad was a big hit for everyone.

Amazing place to stay

It was amazing there rooms were big and VERY clean. We enjoyed our 5 day stay ! The kids loves the pools. We had plenty of options to do there at the hotel. Our experience there was overall amazing. We can’t wait to stay again

Check in

I used my points to give my daughter and new husband a short honeymoon. Upon arrival they were given a 45 minute sales talk at 9:15 pm. I drove out to the property the week before to ensure there would be no problems. It was an awful experience for them they were tired and told they had to do the time share pitch because I used my points. My son-in-law sat here as we did the survey. If it had not been for Troy I would have no longer used Holiday Inn and gone back to use someone else. My daughter said they will not return to that property due to that horrible experience.

Awesome get away

This room was like going home every night hope to be able to return again soon

Cheer competition

Suite had plenty of room with nice comfortable beds,plenty of fresh towels and extra blankets.

A must visit

I’ve never stayed downtown gatlinburg before This was a very pleasant experience and it was great not to worry about finding a parking spot since you are within walking distance to most everything to explore from restaurants to entertainment The rooms are very spacious and clean and has a cabin feel without actually staying in a cabin I am definitely coming back on my next visit to gatlinburg

Reheard

Everything was perfect, with exception to the check in. Internal credit card processing issues however initially, it was directed to my personal credit card issue.