Smoky Mountain ResortRental Guest Reviews
4.4/5
(783 reviews)
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mkztg1
July 19, 2015
Way over priced and lots of badgering to "sit in on a presentation."
The cost to stay here was much too high. The only thing "Resort" about this hotel is the city its in and that it has an apartment feel to the room. The bed was pretty hard. The staff was friendly but there was constant badgering to come and sit in on a presentation. Two calls to the room and one to my cell phone while we were out sightseeing. I finally had to tell them to stop and take me off the calling list. Calling my cell was over stepping. Our first morning we were woke up by the cleaning staff ringing the door bell because our room number was on their list of people who had checked out. We weren't leaving for another 2 days. The person(s) that gave the cleaning staff screwed that up. I certainly didn't want to get woke up early on vacation. Maybe I just didn't realize that a "club vacation" location was so different from an actual Holiday Inn hotel. We don't plan on coming back or visiting another one at any of their other locations. The pestering us to do the presentation thing killed it. No means NO.
No, I do not recommend this property.
rcc77
July 17, 2015
great location and comfortable room
The rooms were very roomy and clean. The location was in close proximity to Gatlinburg downtown. Our balcony was overlooking a small creek, so it was great to sit outside on the balcony and drink a cup of coffee in the morning. Very peaceful!
Yes, I recommend this property.
dlh5
July 12, 2015
Great rooms for our family.
The only complaint we had was the pool did not look clean. It was very cloudy and not inviting. We did not use the pool during our stay due to this issue. Everything else about our stay was great. Look forward to coming back to Gatlinburg or visiting another IHG destinaion.
Yes, I recommend this property.
Dancer99
June 29, 2015
Amenities and Cleanliness
The full kitchen and comfortable space was great. The cleanliness was very reassuring!
Yes, I recommend this property.
northflguy
June 10, 2015
Nice Place
This place is really geared toward families, so if you're looking for peace & quiet you'll need to go elsewhere. Everything was pretty good, although one night we got back to our room and the card keys didn't work. So we contacted the front desk, waited around for about 8 minutes (seemed like an eternity when you had a long day, you're sweating in the 85 degree heat, and you just want to get back in to your room), for a maintenance tech to come up and change the batteries in the door's card reader.....technology held us up! LOL
Yes, I recommend this property.
ALR44
June 7, 2015
Great service
When we checked in, the manager bumped us to a room that was already ready so we wouldn't have to wait. We checked in before regular check in time and we were only staying one night. We loved the outdoor pool area. The 1 bedroom villa was beautiful and perfect for what we wanted.
Yes, I recommend this property.
MM125
June 11, 2015
Excellent room and service
The staff at the front desk were very helpful and freindly. the room was roomy and had everything we could want. the hotel was a little off the beaten path but it was close enough you could walked to some nearby restaurants. my wife and kids loved the room and if we are in Gatlinburg again we will definitely stay there. Thank you.
Yes, I recommend this property.
TimLiv1965
May 31, 2015
Great weekend
Very nice resort with all the stuff you are looking for. Location is great and nice a quite.
Yes, I recommend this property.
Charlotta42
May 29, 2015
Very nice room--Better than expected!
The room was very nice! I loved the tub and the view from the balcony.
Yes, I recommend this property.
ss 32
May 10, 2015
Wonderful
Wonderful place to stay. Very friendly staff. Very clean.
Yes, I recommend this property.