Smoky Mountain ResortRental Guest Reviews

Great Value!

We loved the resort at Gatlinburg-Smoky Mountain. It was our first time there and I wasn't sure what to expect. The room was stocked with everything we needed and supplied with any extras we may have needed (such as toilet paper and towels). We were there only for the night but I wish we could have stayed longer. It would be a great resort for people with small children and within walking distance of downtown Gatlinburg. The room was clean, spacious, and well decorated. Our room had a view of the creek that was awesome and the sound of the running water was so relaxing and peaceful. The resort itself was quiet. We didn't hear any of our neighbors! I look forward to going back.

Watch out for the hot tub !!!!!

We returned home with hot tub folliculitis as a souvenir. Appalled at the General Managers lack of action when I attempted to share concerns...expected better of Holiday Inn !!!

Great location, hard sell to join Club

Great place, great location, but be prepared to to have to listen to a sales push for the Club before getting your parking pass. Room was beautiful, but ran out of hot water two mornings. Second morning no hot water at all.

Perfect retreat for big families

Excellent customer service, clean facilities, and perfect location! We were pleasantly surprised by the resort and the staff. Floyd the maintenance engineer even went out on Easter morning to get our family donuts and milk! The entire stay in Gatlinburg was amazing. Everyone was very friendly! The beds and rooms were very comfortable. We loved having icemakers, washer and dryer, Jacuzzi tub, plenty of towels, and everything we needed right in our room. We will definitely stay here again! This is coming from a picky mom of 5! Great stay!

Great location, service, and clean

The hotel is in a great location, walking distance to restaurants, trails, churches, attractions, and shops. The rooms were clean and comfortable. The staff was friendly and helpful.

Short Stay

The staff was great, very friendly, and helpful. I was greeted with a smile by every member of your team. I was assisted when needed and my stay, although short, I was made to feel like I lived there. I work at a hospital and was sent through the Disney Customer Service Class and this resort lived up to those expectations. I have stayed at the Orange Lakes Resorts before and will continue to use Holiday Inn Club Resorts as long I continue to get the same level of service and value. Thank you for helping to make my mini vacation complete.

Underwhelmed

I have a timeshare through Disney so my expectations are high when it comes to a vacation club. This did not come close to meeting my expectations. The "concierge"/parking pass police was rude and fealt the need to give me her pitch even though I told her I was not interested. Not a fan!

Enjoyed

Staying at this resort was an enjoyable experience for my family. We really liked the convenient location along with the atmosphere of the hotel. It is just a few blocks away from the main Gatlinburg strip, yet nestled away enough to relax.

Great time very clean

We had a great time. First time staying there. Would definitely recommend. Very nice!

excellent service and very comfortable room

Spouse and I were on our 30th Anniversary, excellent facility and very close to dining, shopping and other attractions in Gatlinburg area. Staff were very accessible and willing to assist with any request. very enjoyable tirp