Smoky Mountain ResortRental Guest Reviews

Cuddling good stay

Great building design makes it real easy to get to your room. My wife and I have limited mobility and it was not a factor at all! Wonderful view, great gas fireplace made for an inviting romantic getaway. We asked about walking to a restaurant (since we have trouble with distances) and the wonderful staff said "Just call and we'll come get ya'"...that's awesome service!!! Gatlinburg is not real busy in February so we were able to park close but I will never forget this kindness. And we were a little sore and tired when returning so a great quiet (some sound like motor boats; not this baby) hot tub was the perfect end to a perfect day.

Always a wonderful experience!

We have stayed at the Holiday Inn Vacation Club Gatlinburg four or five times now and we love it. The staff are very friendly and accommodating and the hotel is very well maintained. We love getting the rooms on the back where you can hear the waterfalls below, but even if you get the other side you have an awesome view of downtown Gatlinburg or the Mountains. We will be back again!!

Great location

This is a great location since you can check in, park your car then walk to where you want to go. Our room was very clean and the staff was friendly. On the downside the indoor pool's chemical smell was so strong we couldn't use it and the room did not have enough hot water for two people to each take a bath or shower. We called the desk to let them know since maybe there was a problem with the room's water heater but don't know if that was the problem. Also, and I know this isn't the resort's fault, the 7AM trash collection is very loud. Overall, we would recommend this resort for it's location but if you plan to swim you may want to visit at a time of year when the outdoor pool is open.

Excellent property/Good location

My boyfriend and I stayed here for a nice weekend away. Upon arrival the staff was very friendly and accomodating in allowing us to check in early as well as proceed with the requests we had at booking. We were very pleased with the location of the property which was right off the parkway and within walking distance of all the shops and restaurants. I booked us a 1 bedroom King Villa which made us feel right at home. The room was very spacious and clean. We loved the fireplace and jet tub. I have already recommended this property to my coworkers and would def love to come back. I will see you guys again for my next trip to Gatlinburg. Until then, thank you very much and keep up the good work!!

Great Experience

Room was comfortable and had a lot of space. Everyone on staff who we ran into was very nice and helpful. Everything was in walking distance.

Great stay

Originally booked a cabin but the owner failed to meet standards. Booked the holiday inn at the last minute and they gave me the best stay I could ask for.

Great location, great 2 bedroom condo

I stayed in a 2 bedroom suite with my father for 4 nights. The suite was exactly as portrayed in the photographs on the website. It's spacious - the master bedroom has a very comfortable king bed, large flat screen TV, plenty of drawer space, full closet with safe, a jacuzzi tub, vanity, shower stall and water closet. The second bedroom has two full beds, large flat screen TV, and closet. There's a second bathroom off the hall next to the bedroom. Both bathrooms and jacuzzi had plenty of towels and lasted us the full 5 nights we were there with plenty to spare. The kitchen is very well appointed with full refrigerator, dishwasher, stove, large stackable washer/dryer in the closet in the kitchen, all small appliances you would need and dishes, silverware, pots, pans, cooking utensils - EVERYTHING you would ever need. There's a dining table that seats 6 easily. The living room was extremely comfortable and well decorated with a gas fireplace. The deck was accessed by sliding doors from both the living room and master bedroom. The staff was very friendly and said hello every time you saw them. The location was perfect. It is across the street from a very good pancake house, and is within walking distance to all the shops and restaurants in downtown Gatlinburg. There was a movie ("UP") being shown by the pool on Sunday evening. There was a bonfire in the firepit by the pool every night. There's a small game room with a pool table and I played a couple games of pool. I was not traveling with my husband, so I did not have anyone ask me to take part in the time share presentation. The parking garage was convenient and we had no trouble with getting our luggage and dad's ECV scooter from the car to the suite. There were luggage dollies by the elevator. It was a great place to stay and we had a wonderful time.

Mixed feelings for the price

We stayed in a king suite for the advertised extra space and ammenities (whirlpool tub, separate living area, full kitchen, gas fireplace). All of those were really nice, but unfortunately we could hear every door slam, people running or stomping, and trucks at all hours of the night. The bed was comfortable but given the noise we didn't sleep well. Also this was supposed to be a relaxing post-holiday getaway for us but between the noise and the (no exaggeration) 25 PHONE CALLS to recruit us for the timeshare pitch, I would not call it relaxing. There is an indoor pool and hot tub for the winter but the chlorine level in hot tub was so high our eyes were burning. Pro's: Hotel is close to but also removed from the middle of the main strip in Gatlinburg (walking distance) and there is a pancake restaurant just across the street. Cons: We usually stay in a private chalet and for the price and noise, we REALLY missed it this time.

Fantastic New Year's Stay

We stayed in a 2 bedroom villa and loved it! The room was spacious and had everything we needed. We will definitely stay here again.

Pricey

the pace was average. I thought it was a little pricey. you pay for the location. the one in pigeon forge is just as nice. has a great indoor pool environment. and the halls to the rooms are indoors. that is a plus when you are wet from swimming in the pool and return to the room. the place was clean and the service was good also. but if you want to save a few dollars I recommend the one in pigeon forge.