Smoky Mountain ResortRental Guest Reviews

Photo-Shopped in Mountains and Trees

We were super excited to be immersed in the Smokey Mountains based on the pictures and hipe by the sales associates. We arrived to downtown Gatlinburg to find our "villa" was a two bedroom apartment in the center of town with minimal views except for the dumpsters and parking lot off our balcony. Being frustrated I spoke to guest services and then the General Manager. We had booked this in advance and everything was now full in the area.The GM offered our money back if we left now.. knowing everything was full. When I asked for a reduction in the rate I was told if you didn't want the dumpster view you need to call ahead. They deserve a zero for customer service..the room was nice but not in the location it was advertised to be.

Spacious, immaculate 2 bedroom suite

I stayed in a 2 bedroom suite with my father for 4 nights. The suite was exactly as portrayed in the photographs on the website. It's spacious - the master bedroom has a very comfortable king bed, large flat screen TV, plenty of drawer space, full closet with safe, a jacuzzi tub, vanity, shower stall and water closet. The second bedroom has two full beds, large flat screen TV, and closet. There's a second bathroom off the hall next to the bedroom. Both bathrooms and jacuzzi had plenty of towels and lasted us the full 5 nights we were there with plenty to spare. The kitchen is very well appointed with full refrigerator, dishwasher, stove, large stackable washer/dryer in the closet in the kitchen, all small appliances you would need and dishes, silverware, pots, pans, cooking utensils - EVERYTHING you would ever need. There's a dining table that seats 6 easily. The living room was extremely comfortable and well decorated with a gas fireplace. The deck was accessed by sliding doors from both the living room and master bedroom. The staff was very friendly and said hello every time you saw them. The location was perfect. It is across the street from a very good pancake house, and is within walking distance to all the shops and restaurants in downtown Gatlinburg. There was a movie ("UP") being shown by the pool on Sunday evening. There was a bonfire in the firepit by the pool every night. There's a small game room with a pool table and I played a couple games of pool. I was not traveling with my husband, so I did not have anyone ask me to take part in the time share presentation. The parking garage was convenient and we had no trouble with getting our luggage and dad's ECV scooter from the car to the suite. There were luggage dollies by the elevator. It was a great place to stay and we had a wonderful time.

Awesome experience

Beautiful property, excellent and friendly staff!!! Don and front desk Amanda were so nice and welcoming. You felt like someone's house guest!

Like being home

The villa apartment was perfect for my sister, brother-in-law and myself. It had enough room and the bathrooms were complete. The back porch was such a relaxing place looking out at the beautiful trees and listening to the stream nearby. Would recommend when you have several people that appreciate their privacy.

Good location, comfortable bed overall good service

I travel staying at many Holiday Inn for work and usually stay Holiday Inn for pleasure as well. This was a really nice place we enjoyed it very much and will stay here again during our future stay at the smokies.

Villa accommodations were magnificent!

We were extremely pleased when we arrived at our villa. The room had been cleaned immaculately, stocked with all the needed amenities and had a private balcony with an awesome view. I personally liked not having maid service as we were never disturbed. We will definitely return again and recommend this property to others.

Be Careful

This is a nice motel. The facilities are great, but be careful. The staff is very unprofessional. If you are not careful they will sucker you into a 2 hour" time share" sales pitch by offering you money back on your stay. Check in staff is very unpleasant and unprofessional, they were yelling at each other while one was on the phone. Train the staff the proper procedures and you will have a fine establishment.

Lovely Villa!

We arrived to the property very late/after midnight. The front doors were locked which seemed odd but when we called, the security guard was happy to open it for us. Check in was quick. Room keys worked fine, villa was very clean and in great condition. No welcome bag or any extras at check in for Platinum members, but the beautiful villa made up for that! Keep up the good work! See you soon.

Not a resort as advertised

Great redo of a property . Nice space in the room. We were expecting a true resort experience , but instead were mislead into paying top dollar while not receiving any resort amenities . Cleaning your own room and washing your own towels is not something we expected from a "resort". That, combined with a tricky way to sell time share left us with a bad feeling about the hotel. We shared this with IHG main office who said they would share it with the hotel owners. We will not return.

Not a vacation resort

This hotel is average at best. Nothing special about it. Average rooms, below average employees. Not a bad place to stay and at least the rooms are clean and updated.