South Beach ResortRental Guest Reviews

Very nice resort area

Excellent place to stay with young children. Plenty of activities to do right on the property. Excellent restaurants near by and also activities for all ages. On the downside, the helicopter rides are right across the street and the airport is near by.Jets are always flying overhead so it is a bit noisy because helicopters and jets are constantly tacking off and landing.

The best family vacation so far!

We absolutely loved this resort! It’s close to everything, but you don’t even need to leave to have fun. They have activities every day, plus a bunch of pools and water features, fire pits, volleyball courts, gas BBQ grills, and much more. Not to mention, it’s walking distance to their private beach, although you don’t have to walk, they have shuttles. We had the 2 bedroom Villa, and all I can say is ...WOW. It was nicer than our apartment at home. I got a lot of heat from my husband for the price, but once we arrived, he changed his tune. It was worth every penny spent. If I had to make one complaint, it would be about the pools. Many had missing or cracked tiles, but all superficial. Did not stop us from enjoying them for many hours a day. We can’t wait to come back!!

Deteriorating Property Showing its Age

I have stayed at this resort well over 10 times. I am extremely disappointed with the condition of the amenities and the poor attitudes of the water slide attendants. Also, when I tell you on day one I have no interest in sitting through a presentation, my position on this will not change - LEAVE ME ALONE! The lazy river near the clubhouse is missing approximately 260 tiles and the cement bordering the pool is in dire need of major repairs. The newer lazy river pool needs to be cleaned. This pool has leaves and branches blocking the vents in the pool. In addition, there is no attention paid to the deflated intertubes that remained in that state throughout our stay. The male attendants at the waterslides are more concerned about their personal cell phones than monitoring the area. There was a water bottle on the stairs the entire week that was never removed. The larger male was very rude and inconsiderate towards the guests. I should not be telling him its safe for me to go down the slide! The pool near the beach is a disaster. This pool floor has large chunks missing. The gates both entering the beach resort area and the beach have been broken for over two years! Finally there is a large chunk of siding missing from the side of F building!

Reasonable property

Terrible front office. They will ruin your vacation. There are many good places in Myrtle with non aggressive and helpful staff.

Perfect Stay

We had an awesome time the resort. It was kid friendly yet had all the amenities for adults also. We are planning to come back and stay longer.

Holiday Inn Club review

The amenities are awesome! We enjoyed our outdoor part of this resort. However bedtime was a different experience. Guest staying next door were EXTREMELY loud. I called and informed the front desk and they were very passive in their response. Still at 1AM they were partying hard. I called back 4 times and calls were ignored/unanswered. This is when I called from my cell phone and they answered immediately. My 11 year old asked to never return to this hotel. We got no sleep. When checking out I informed the desk clerk of our experience and she said to call next time and it would be taking care of. I informed her I called 5 times and I asked if they could see what room was calling the front desk. She said they could. This explained why they were not answering my room calls but answered my cellphone when i called from it. Won't stay again.

Rewards Stay not rewarding

In spite of highest status with IHG rewards program the reward nights room was a small studio not suited for long stay at a resort/ocean side property. Despite assurances that this would be changed upon arrival (Spire contact centre contacted resort at booking) this did not occur. Offer to move into a one bedroom were made if I was willing to pay extra. This all occurred while the employees at the property attempted to get my family to participate in a tour to sign on to their Club Vacations program. The irony of trying to sell me on something while simultaneously underwhelming me as a Spire member was dark humour indeed. The pools were great. Proximity to beach was great. That's the only positive for my family

Comfortable bed, great service and amazing pools.

I really enjoyed my stay here. My family has already said that they would like to come back here next year. It's a good chance that we will.

Nice Location / Poor Staffing

This is not the first time we stayed at this location but was amazed on how different the welcome and customer appreciation was. - Arrived early, could not check in until 6 PM (2 hours after check-in time) - No available pool towels - Room not completely cleaned Beautiful location but the hotel staff failed to represent customer appreciation considering we were not owners. It was evident that the failure to provide pool towels, ability to check in on time, and increased stress exhibited from staff was a clear result of staffing issues. We will think twice before visiting again.

Spend Your Money Elsewhere

Air unit and fridge were fixed promptly after they had broken down. Had damaged items in fridge and freezer due to the fridge not working at beginning of stay. Lazy river was not working properly half the time as the jets to propel you was very weak. Slides and 3 of the 4 pools I visited were very nice. Employees were very friendly throughout my stay. When I come back to MB, I will be staying elsewhere where there are the same amenities, but the cost is cheaper.