South Beach ResortRental Guest Reviews

Wish I could've stayed longer

Came for one night just to get away and now we have found our new favorite hideaway spot! The pools were great and I loved the lazy river. It was huge... not like the one at my friend's hotel. Our room was even better than we expected. It was very roomy. I really hope hurricane Florence didn't damage my new favorite hotel!

Birthday

Rooms were nice. Pool and lazy river were nice. Grand daughter loved the water park. Really enjoyed our stay

Great location, wry safe and private feel.

Great location but easy drive to all activity spots. Clean and safe wondering for families or just couples. Very easy parking, staff always around to help. Best time and can’t wait till next year.

Nice villa

Stayed in one bedroom villa.Plenty of space for the 2 of us.Place was clean & well maintained.It’s across the road from ocean.Nice pool with tiki bar.No restaurant on property was a drawback.Need at least a descent food menu for lunch at tiki bar.Overall it was a nice experience

So-so Stay

(+) * warm people at the reception during check-in; special mention to Jay * comfortable mattress and pillows * spacious-enough room * close proximity to the beach (but not beachfront) (-) * room was not upgraded in spite of prior request * woke up the following day/first morning to an unsolicited phone call from the hotel's timeshare team asking if we were interested to attend their "presentation." this annoying phone call was still made despite our informing them during check-in that we were not interested in the said presentation * bugs and cockroaches were found in our room - #401B. when we called up the front desk, Lisa defensively dismissed the information by saying, "they are bugs only." attached herewith are photos to show that they were roaches. more photos are available, if needed * smell of food from adjacent unit seeped into our room * website says "...prepare your delicious meals in your full kitchen..."; but there was no stove in our room tip: building D is the closest to the walkway to beach

Platinum member

As a Platinum member we were not treated as a Platinum member. The front desk was not very efficient. She was rude and not friendly. We had to wait for our room for over an hour. I had to go to the front desk twice to check. They said they would call when room was ready. Never called. said room was being inspected. We were put into a room smaller than a hotel room. Handicapped room. Screened porch had the adjoining room AC unit blowing Hot air into the area. Could not set in the screen room. Had blood on the bed skirt. So much for inspection.. Had wall unit AC bathroom could not be cooled. Saw a huge roach crawl out of closet. Not happy with Holiday Inn. Had been Priority Member since 1987

Nice rooms

Stayed in signature room really nice, Do not like the fact you have to see the time share people to get parking pass even if you pay for the romm, but they where nice and not pushy. Shocked they do not do kids activities during the weekend only weekdays, we only stayed 2 night Friday and Saturday. Not located on the beach but they do have a clubhouse on the beach and a parking lot a cross the street that you can walk across just wait for a low in traffic. There is a bar restaurant next door and beach activities that cost extra. Very nice place will go back. They should make a entrance by the back where you can leave but have to drive to front to get in. That is a hassle they have a key pad service entry that they should allow registered guests to use. There is also a mini golf place walking distance from the J signature building not part of the resort but close.

Location

Convenient Location - Well maintained, easy to arrive and depart

Nice place

All the pools are great. Good place for.kids. Lots of outdoor activities and a short walk to the beach.

Overall Good.

Staff was Overall VERY GOOD. NO BENEFITS FOR ELITE MEMBER GUEST... THERE WERE No Extra BENEFITS OBSERVED DURING THIS STAY. Additionally, I had a scheduled late check-in/after-hours... Personnel and Security were not available immediately to help us. Had to call IHG to make contact with the this local hotel. They stated that there was a glitch in the outside communication system.