Frequently Asked Questions

Visit our Resort Directory for a full listing of our resorts, as well as available amenities, points needed and more.

The amount of points needed for a resort depends on the resort, villa size and season. We’ve included points charts for all our resorts in our Resort Directory.

MAXtime is our way of offering our members limited time, highly discounted deals at select resorts.

Through Open Access you can book at any resort in the Holiday Inn Club Vacations family up to 10 months prior to your planned arrival date.

If you make a reservation and cancel within 24 hours, you’ll get a 100% refund of your Club Points and reservation fee. For any cancellations after this period, your reservation fee is non-refundable; however, your points will be returned based on when you cancelled in advance of arrival:

• 90+ Days: 100% Refund
• 61-90 Days: 75% Refund
• 31-60 Days: 50% Refund
• 30 Days or Less: 0% Refund
  
  

Of course, you can always purchase POINTShield^™ when you make your reservation and 100% of your points will be refunded as long as you cancel up to 48 hours prior to arrival.

POINTShield protects your Club Points. Purchase it when you make your reservation and if you need to cancel for any reason, 100% of your points will be refunded up to 48 hours prior to arrival.

If you do not purchase POINTShield™, your points will be returned based on when you cancel according to our cancellation policy.

Maintenance fees or association assessments are billed in November and considered due on January 1 each year. These assessments include operating and reserve assessments, as well as each owner’s prorata share of property taxes. Your Association depends upon the timely payment from all owners. Many of your Association’s expenses, including reserve funding, property tax payments, insurance, etc. are paid early in the year. In order to properly fund these expenses, your Association requires that all owners remit payment at the beginning of each year.

An owner’s account is considered delinquent if not paid in full on, or before, January 1. Owners with past-due accounts will be billed a late fee of $25 in February.

Delinquent accounts may be subjected to additional fees. These include:

• Finance Charge – Finance charges are billed monthly on delinquent accounts. Each monthly finance charge is calculated at 1.5% of the remaining outstanding assessment balance.
• Use Restriction – Upon notice to the owner, the Association may restrict an owner’s access to their unit and related vacation privileges. Owners who are restricted from using their vacation privileges may be charged a use restriction fee.
• Additional Collection Activity – In addition to the foregoing, delinquent owners may be required to pay additional fees for the costs of the Association’s effort to collect delinquent amounts.
  
  

Additionally, assessments include a voluntary contribution*. The timeshare industry has become a prime target for federal, state and local lawmakers searching for ways to raise revenue. Fortunately, on behalf of owners, the American Resort Development Association’s Resort Owners’ Coalition (ARDA-ROC) works tirelessly to preserve, protect and enhance vacation ownership through legislative representation at all levels of government. ARDA-ROC is funded solely through the voluntary contributions of owners like you and revenues are dedicated to engaging attorneys and government affairs professionals to represent timeshare owners’ interests. To learn more about what legislative initiatives ARDA-ROC is actively engaged in and/or monitoring in your state, visit arda-roc.org. Your assessment bill includes a small, voluntary contribution to help deal effectively with these and other issues.

An overview of your account can be found here.