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Where to Begin
As a new member, we know there’s a lot to learn about your membership. From how to book a reservation at the resort you want and how to use your Club Points for additional services to when is the best time to book and what promotions are available, we understand you may have questions or need some guidance along the way. We’ve created these short how-to videos and a Member Guide with helpful information and directions for you to view as you run across questions. Until your account has points available for you to self-serve, please call your Club Counselor and we can help!
Your Member Guide
Download your Member Guide to find out information about getting started with your member experience. From understanding your membership to understanding your benefits, this guide lays out all the details you need to make the most of your membership.
What are Booking Windows?
Through Open Access you can book at any resort in the Holiday Inn Club Vacations family up to 10 months prior to your planned arrival date.
How to Book a Reservation
Your family vacation can’t begin until you make your reservation. Check out this short video to learn how to book your next stay at one of our fun-filled resorts.
To book a reservation, you will need to create an account with your member number. Your member number will be sent to you in your Welcome Email and Letter.
What are Assessment Fees?
Check out this short video to learn what assessment fees are, how they’re calculated, when they’re due and why you’re paying them.
Frequently Asked Questions
Have a general question about your membership or want to get an overview of your bill? We’ve compiled a list of topics that members frequently ask for your easy reference.