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Need a little help? Find the answers to some common questions about your reservation, vacation package and more.
Inventory is based on availability, and we need at least a 7-day notice prior to arrival. Visit our Reservations Page to book your travel dates.
There are no black out dates. All of our locations are based on availability. You can travel on weekdays, weekends and even holidays.
If you are traveling over a peak time frame, the sooner, the better. A good rule of thumb would be 45 to 90 days prior to arrival. Visit our Reservations Page to book your travel dates.
Even though you have a full 12 months to use this package, we only take reservations up to 6 months out. Visit our Reservations Page to book your travel dates.
Our packages are not pet-friendly. If you are staying at a hotel, you can reach out to learn more about their pet policy.
Our resorts do not include complimentary breakfast. If you are staying at a hotel, you can reach out to learn about dining options.
Unfortunately, it would be best to contact reservations at 1-800-353-1966 to ensure proper cancellation and avoid unwanted charges.
You are responsible for the hotel and resort taxes, ranging from $5 to $42 per night, depending on where and when you travel.
Other than taxes for your room nights, there may be additional fees for parking, resort fees and incidentals.
Absolutely! We encourage you to bring your entire family.
Absolutely! You can add additional nights at a discounted rate. Contact us at 1-800-353-1966.
Most of our packages sold are for stays at a partner hotel. You can pay to upgrade to the resort by contacting us, or you may have already paid for an upgrade at the time of purchase.
Our 2025 peak season dates & fees can be found here