April 25, 2021
The resort itself was amazing. But the staff and customer service were not great at all. Upon checkout I was advised to create a rewards account by the concierge behind the desk she told me she added 35000 points for my stay even though I booked through booking. com. She then went on to tell me that if the points did not show up to call customer service let them know I spoke to her and what was said and they would fix it and add the points. I called customer service they called the hotel and the hotel refused to uphold what I was told because I went through booking. I advise customer service that the woman behind the desk told me something different And to speak to her. Customer service then told me she spoke to an assistant manager and hung up. To have a customer treated like this is ridiculous and does not look for the company. I recommend the resorts for the Room in the amenities but not based off of hospitality .
May 2, 2021
Our new favorite extended family vacation spot
This was our second visit to the resort with my in-laws. The signature suite has plenty of space and amenities for all the members of our party. We booked our next visit on the way home!
May 1, 2021
Very clean and family friendly!
This was a 1st family destination vacation and we had a blast! We had a ocean view condo and loved waking up every morning and watching the beautiful sunrise over the ocean! The pool area was also very clean and not over crowded making it very relaxing! At the end of the week my kids didn’t want to leave! The only issues we had was it takes forever to check in and we where told 60-90 minutes to sit through the presentation for the property (owning a timeshare) and the guy took over 3 HOURS!! After two hours we told him we weren’t interested and wouldn’t give up! Yes, there is benefits of sitting through these, but was not happy with how the guy treated us at the end of his presentation! Our batteries also died in our door and we got locked out of our room, after notifying staff right away it still took over 20 minutes for someone to come fix the issue and let us in our room!
April 30, 2021
The manager of the restaurant ( Shannon) went out of her way to make our stay very pleasant. She Rocks.
April 28, 2021
Nice resort with ample food options and restaurants around. Got to see the rocket launch.
April 23, 2021
Disappointing for watching rocket launch.
We spent the night (at Cape Canaveral) so we could watch the SpaceX rocket launch. But, they gave us a room that had zero view towards the launch pad; the other “best places to watch the launch” were closed during the launch time. There were over 100 people on the beach that morning who had the same problem- all the other viewing places were “off limits” at that hour. This hotel needs to have a Rocket Launch Package that PROPERLY accommodates those who come to watch the launch.
Gdpa from Madison
April 18, 2021
5 Star Family Vacation
What an Amazing Vacation! We generally stay at High end Hotels but the price persuaded us to try this Resort! Wow is all I can say! Ocean front was Heaven! The main pool was absolutely amazing! We loved the kiddie area and wave pool! The food and drinks were surprisingly great! Bartenders were the best and very friendly! We will rave about this Resort to all our friends and family...... and can’t wait to go back!!
April 24, 2021
Might return. Staff was helpful but may not have gone to the extra effort to insure customer satisfaction
April 24, 2021
awesome experience. Great location. Great views. Great amenities.
April 19, 2021
I was very disappointed the lazy river was only open until 5. When check in was at 5..plus they closed down over an hour during the day everyday.