August 30, 2020
Everything was perfect
Yess room was great the bed was very comfortable the employees are very friendly
September 6, 2020
Great value even during Pandemic
Excellent stay! Beautifully remodeled suite. Great amenities even though some were closed due to the Pandemic.
August 30, 2020
hotel restaurant could open earlier than 11am and close later than 6pm on weekends. We were forced to go off property for breakfast and evening dinner.
August 23, 2020
Roomy and Clean
The entirety of our stay was fabulous. Every interaction was pleasurable and the pool area was outstanding.
August 16, 2020
Great for the Family
Had a quick getaway with 3 of our grand children. The water amenities were fantastic, slide, kiddie pools, lazy river. All clean and not over crowded!!
August 9, 2020
Accommodations and cleanliness were spot on. Only disappointment was to arrive and then find out all amenities were closed, pool was only open from 10 -2 and 3 - 7. Restaurant not open and only had access to outdoor tiki bar from 11 - 6. While I completely understand and appreciate precautionary measures due to pandemic, it would have been nice to be told of closures when booking. Instead when I asked about amenities I was told they were open but had restrictions with number of people and times...never that they were closed . When we asked staff about amenities they were not very courteous. Large slide to pool for some reason is only open Thursday - Sunday and very limited hours, we arrived on Wednesday no slide, Thursday waited till 11:30 when it was supposed to open only to find out it was closed for maintenance...only found that out after asking front desk and those employees monitoring pool gate. We then decided to trolley out to beach only to find all chairs/lounges stacked and tied up so we couldn’t use. Again when I asked front desk they just said “The pool and lazy river are open”. We were there for 5 days and only had the pool. Definitely not what we anticipated when booking.
July 26, 2020
Okay, but not great
The property itself looks great, but it took over an hour to check in while waiting in the hot car. We arrived at 3 pm and requested early check in which was not available. We were told that our room (a 2 bedroom suite) would be available at 4 pm, so we continued to wait in our car. Unfortunately, our room was not ready until after 7pm! This delay cost us an entire day of our vacation. Additionally, both pools close at the same time in the afternoon for cleaning. This makes no sense. The pool closing times should be staggered to allow those coming back from the beach an area to cool off.
July 25, 2020
We have been to this resort several times even when it was Ron Jon’s. The staff did a decent job of keeping things wiped down during our stay. Making reservations to use the pool is an interesting way to keep the capacity down. The slide did not start working until 5 days into our stay. The tram service took a long time to go from building to building and after waiting 11 minutes at the main entrance, I asked the front desk if they could contact the tram and she said “no I can’t. They don’t have walkie talkies”. I said they should and she just grunted and walked away. Finally, I got on the tram, and wouldn’t you know it, he was using his walkie talkie (!) to talk to the front desk about getting more sanitizing spray.
July 23, 2020
Can’t go wrong staying here. It has it all to please the entire family. The pool, lazy river and slide are fabulous. Having the beach access is also a major plus. Unless you go out because you’ve planned to visit any tourist spots you really don’t need to leave the hotel because you’ve got everything you need to have a great and fun vacation here. I will definitely come back soon.
July 11, 2020
To much closed and it made us very disappointed all the way around, the only thing good about the whole trip was our time together with each other. Even the pier was closed. Not good.