Cape Canaveral Beach ResortRental Guest Reviews

Bad experience - IHG and Hotel finger pointing

If you encounter a problem at an IHG hotel, good luck and expect a mountain of frustration. A mistake was made with my reservation and IHG and Hotel kept saying “it is their responsibility”. In the meantime unresolved issue while they both spend time trying to blame each other and totally ignoring their customer. To add insult to injury - I called Guest Relations at IHG SIX times. Once the agent hung up on me. Twice I was ghosted only the phone (I was talking and realized nobody was at the other end of the phone). Twice I was put on hold and agent never returned. Once I was told they would call me back and they never did. So good luck trying to resolve anything with the worst customer support on the planet.

Great Resort for Families with young kids

The facilities at this resort are great if you have young kids (10 and below). It provides a great place for the little ones to play while the parents get to relax. The access to the beach is great, but the beach has quite a bit of seaweed. The staff pushing the vacation club buy in is annoying, but if you can handle that it is a great place for a family and close to the different theme parks and NASA (especially if there is a launch while you are there).

Wish we would have stayed longer

we used this resort before getting on a cruise. It was directly across the street from the terminal. In hindsight I would have stayed at this resort especially with the children. The pools were perfect, they enjoyed riding the escalator, the breakfast in the morning was very good. We could not have one bad meal. The drinks were pretty good at the bar too.

Good for families but needs a lot of work

We used to come here annually when the kids were small. Took a few years off and decided to give it a try this summer. Kids are older and they had great memories. The property is focusing on updating decor, it is obvious that the property needs a LOT of maintenance. The pool bathrooms are disgusting. No ventilation, smells like urine by mid afternoon. The restaurant was pretty much self serve they said short staffed due to covid and we needed to place our orders at the counter then sit to eat. Keep in mind that the same employee was doodling in a notepad, meanwhile all tables are dirty. Employee should have been working instead of doodling to ensure clean tables for guests! Food was OK, Green bean almondine extremely over seasoned too salty & greasy to eat. Room decor updated, but shower pan leaking and mold on baseboards. No furniture in the lobby "due to covid and coming updates to decor" yet maintenance of property goes undone. No air in the elevators. Chipping tile around pool. Had a cut on my foot, bleeding from impaled rock, no assistance given. Asked employee for help who told me to walk to the front lobby desk. My husband cleaned the trail of blood from around the pool deck. The wooden decking leading to the beach has screws and nails popping up and needs addressing before someone gets hurt.

Nice hotel, a bit overpriced for quality

Lazy River and pool area is amazing, as well as the gaming room. The hotel itself is clean but our room had stains on the sheet and it smelled like smoke inside. Our AC would not work on the first day, but the staff there is great and got it fixed.

Right on the Beach

The location is excellent with easy access to the beach. The grounds are kept immaculate. The pools are refreshing and fun.

Summer Vacay not expected

Pool is so warm. Beach access is not maintained or clean. Doors do not shut properly. My card and identity got hacked after staying here.

Clean room and facilities

Great overall property. Appreciate the staff and efforts put forth to help make a great stay. Do kind of wish it was closer to the beech and all in one building but I understand it was a preexisting facility.

Dated Property

Dated property with no cleaning service available. Food and pool were good

Beautiful property with evenings by the pool.

We stayed here to be close to the ocean and Kennedy Space Center. We enjoyed evenings in the pool, many times until 10pm. The rooms were clean and suited our family well. We also liked the extras like the mini-golf and movie theater.