Cape Canaveral Beach ResortRental Guest Reviews

Roaches, No Ocean Views, No Slide, No Pina Coladas, Rude Staff

I rented an "ocean view" room. The ocean view is a grassy backyard (Pictures attached). Behind the backyard was the beach but you cannot see it from the room. I had roaches and large beetles in my room (Pictures attached). The main reason why I rented this hotel versus others is because of the slide. My stay was for six nights- checked in on a Monday and checked out Sunday. The "slide days" are only Thursday- Sunday. On Thursday the slide was closed because there was a "missing part." Friday and Saturday it was only open from 3:30 p.m.- 5:00 p.m. It was such a disappointment for my kids. The pool and pool bar are open from 10:00 a.m.- 6:00 p.m. At 4:00 I went to order a pina colada and they ran out. The bartender very rudely told me I should've gotten there earlier. No, the hotel should have enough product in stock that they don't leave their vacationers without the number one tropical drink. Another huge disappointment. When I spoke with the customer service manager to complain about the bartender's response she started yelling at me and asked if she should fire him. Very strange response when she could've just said she would speak to him about how to treat customers in a situation such as this. Overall experience was terrible.

Slightly disappointed

Accommodations and cleanliness were spot on. Only disappointment was to arrive and then find out all amenities were closed, pool was only open from 10 -2 and 3 - 7. Restaurant not open and only had access to outdoor tiki bar from 11 - 6. While I completely understand and appreciate precautionary measures due to pandemic, it would have been nice to be told of closures when booking. Instead when I asked about amenities I was told they were open but had restrictions with number of people and times...never that they were closed . When we asked staff about amenities they were not very courteous. Large slide to pool for some reason is only open Thursday - Sunday and very limited hours, we arrived on Wednesday no slide, Thursday waited till 11:30 when it was supposed to open only to find out it was closed for maintenance...only found that out after asking front desk and those employees monitoring pool gate. We then decided to trolley out to beach only to find all chairs/lounges stacked and tied up so we couldn’t use. Again when I asked front desk they just said “The pool and lazy river are open”. We were there for 5 days and only had the pool. Definitely not what we anticipated when booking.

Okay, but not great

The property itself looks great, but it took over an hour to check in while waiting in the hot car. We arrived at 3 pm and requested early check in which was not available. We were told that our room (a 2 bedroom suite) would be available at 4 pm, so we continued to wait in our car. Unfortunately, our room was not ready until after 7pm! This delay cost us an entire day of our vacation. Additionally, both pools close at the same time in the afternoon for cleaning. This makes no sense. The pool closing times should be staggered to allow those coming back from the beach an area to cool off.

Interesting times

We have been to this resort several times even when it was Ron Jon’s. The staff did a decent job of keeping things wiped down during our stay. Making reservations to use the pool is an interesting way to keep the capacity down. The slide did not start working until 5 days into our stay. The tram service took a long time to go from building to building and after waiting 11 minutes at the main entrance, I asked the front desk if they could contact the tram and she said “no I can’t. They don’t have walkie talkies”. I said they should and she just grunted and walked away. Finally, I got on the tram, and wouldn’t you know it, he was using his walkie talkie (!) to talk to the front desk about getting more sanitizing spray.

Great Hotel

Can’t go wrong staying here. It has it all to please the entire family. The pool, lazy river and slide are fabulous. Having the beach access is also a major plus. Unless you go out because you’ve planned to visit any tourist spots you really don’t need to leave the hotel because you’ve got everything you need to have a great and fun vacation here. I will definitely come back soon.

Disappointed

To much closed and it made us very disappointed all the way around, the only thing good about the whole trip was our time together with each other. Even the pier was closed. Not good.

Time share

Don’t agree to meet to discuss time shares. It is not worth the two hours I wasted

History in the Making

Our Family booked a last minute stay to watch the first private launch in the US. The Room was spacious and clean. The hospitality was great. We got to watch the launch from the beach. Great Historic Moment. We were so closed we could feel the heat from Falcon9. We will definitely be back for more.

Great family fun

Great place to stay if you have children and want everyone entertained!

Clean, comfortable, spacious, and nice beach access

The week that our long-planned vacation was to begin, the Covid-19 outbreak started looking more concerning for our country. Nervous about boarding a cruise ship and considering canceling our vacation, we called this hotel to see what the penalties might be. It was a 100% loss, so we decided to still go. After a flight from Iowa to Florida, we took a pleasant Uber from the airport to our hotel for a 2-night stay prior to boarding a cruise with our two children. Our first 24 hours was a delight and we vowed to have this be our go-to hotel for future short weekend trips and cruise port pre-boarding stays. I did not like the uncomfortable pressure from the time-share desk....almost feeling like we were held hostage before being allowed to go to our room. After a long Iowa winter, a rough week of stress, tears, and confusion about if we should cancel our vacation, we just wanted sunshine, warmth, and some carefree fun. Once in our room, we were pleased to see it was spacious, clean, and comfortable for our family. The walk to the beach was nice, but we did take a very convenient trolley, at times. The pool was clean and we were almost the only people there. We enjoyed a decent dinner in the outdoor lounge area. Our sleep, both nights, were very comfortable and quiet. One thing that was frustrating was when we attempted, twice, to get food and other items from the little store next to the front desk and there was always only one staff, a line, and we ended up putting evreything back after waiting for a while and giving up. On the second afternoon, the president announced that cruise ships are recommended to stop operations and we got "official" notification from Carnival at 10:30pm that night. The next morning, with some devastated children, we were frantically trying to figure out how to change our flight and get home. Not able to change our flight until the next day, we scheduled another night with the hotel, but the price was so increased that we had to check out and go somewhere cheaper while we figured everything out. Even though the hotel was almost empty, they would not work with us to stay for a more reasonable price. We had to pack up and get transportation (expanded size due to all of our luggage) to go to a hotel about a mile away, just to sleep before flying out. This all added so much stress while this Covid-19 epidemic was exploding with panic and fear on all of the tvs. I was disapointed in IHG for how they handled this, and will take it into consideration in the future.