May 19, 2019
First and last stay
Disappointed in the stay. I reserved one of the new signature villas. Upon arriving they were not friendly. They lost my reservation and claimed they couldn't search by confirmation number. Then they claimed that they couldn't access to the system to find the reservation. This continued on for a bit. I had a few questions snout my stay that they couldn't answer. When I finally got to the room, it was dirty. The chairs at the main pool were old and dirty. The live music was nice. I also liked the convenience to the beach. I wouldn't stay there again.
May 12, 2019
It was first time for us to stay in this resort...They have good size for room and so many activities for children...Beach was just in minutes away...Our a family had a great time for staying...I will be looking for to go back soon again!!
Gold Member Means Nada
Reserved 2 nights. Night one was horrible and family was scared for their safety. Had to leave hotel next morning and went to a different Holiday Inn. When checking out, manager on duty apologized and told us we would not have to pay. We were then charged for both nights. Now manager denies this when asked by corporate office and hotel and corporate office refuse to refund us our money. I have made over 20 calls and opened up 2 cases with Holiday Inn, but they just blow me off. Customer service is not a priority. Never stay at this resort. This is 2nd review I have submitted, the first one had details which the hotel did not want anyone to view.
May 16, 2019
This is a great place for a family vacation or business trip.
May 7, 2019
Horrible Customer Service
I could go on all day about the staff! The majority of the staff was rude. Literally felt like they'd do the opposite of what you wanted just to be mean. Chewed gum loudly while speaking with guests... super unprofessional! Had an issue with a front desk manager, also witnessed another guest in a full out argument with an employee. We heard differing information all week about laundry service protocol, cleaning fees if we were to change rooms, etc. Staff smoked right under our balcony! Pool is warm, lazy river is awesome. Plenty of space for everyone, even when it's busy. Close to fun restaurants on the canal to watch cruise ships go past!
May 16, 2019
Perfect hotel for the family!
Check in was great they new I was an IHG member and thanked me , offered me more arm bands than needed for amenities, Each room you rent you get 8 bands so that's nice especially since the hotel is in my hometown and I could invite family over to the pool, The lazy river is great for kids, but I think I enjoyed it more than they did! Lol The jacuzzi was nice and big just not as hot as I would have liked but the big jacuzzi tub in the room made up for that. Overall I would stay again maybe if the prices when down .
May 6, 2019
It was an amazing stay. A lot of great amenities and great service. Cannot wait to stay again.
May 13, 2019
Mediocre facility with a nice pool
When we arrived, it was hard to find on the back roads with the lack of signage. I knew I was in the right place when I saw the Holiday Inn symbol on the glass doors. Their was no recognition for being Platinum, no welcome amenities, no room upgrades, not much at all. We asked about food and were given a brochure for a pizza place that wasn’t even open. We tried to go to the hotels restaurant and stood in front of the hostess stand for about three minutes before the girl standing there looked up and welcomed us. We ended up walking away from that and looking up a pizza delivery service on our own. The only reason they get away with the rates they charge is because they’re so close to the cruise terminals.
May 5, 2019
Room provided had fraying carpet, no windows, and next door to a room with washer and dryer that ran late into the night. Spire Elite member room upgrade would hate to see room that we would have been provided. Breakfast on a Sunday morning at 8:45 took 2 hours between waiting for table, food, and bill.
May 12, 2019
The hotel exceeded our expectations. Our kids had a blast and the facilities are first class. Hotel rooms and the laundry are could use some updating but those are the only issues.