Cape Canaveral Beach ResortRental Guest Reviews

Great place!

We came down as a surprise to our daughter before heading out for a Disney cruise. She loved the pool and lazy river as well as their chicken alfredo. She absolutely didn't want to leave. We will definitely be back.

Great room

Every thing you could possibly need is there (except food, of course) Great stay

Extremely rude staff and non existent management

The ONLY bright side was the water park. It was incredible! But when you are treated rudely by 90% of staff, it ruins the entire stay. I was booked right next to the construction site of a new construction port. BEEP BEEP BEEP 7-6pm. Grrr I was going to be charged a $50.00 cleaning fee to move. Then lied to at check out oh we weren’t really. Going to charge you. Hotel was less than 40% occupancy. No one seems to know how to get games? I had to ask five people. 95% if staff had a do not bother me attitude??? Just give me a pay check. Lied about jacuzzi working, hot water but zero jets. I paid for these amenities. Lied and said hurricane damaged. Dorian didn’t even get close plus it was 21 days prior. Someone dropped the ball. Rude salesmen only wanting to sell time share. Five grown men could not figure out how to sell NASA tickets. Wasted 30 minutes of my precious bucket list (cancer patient) time at NASA. then being snapped at rudely when I asked how much longer I was to wait I. A dark room for this very late employee. I requested three times for a manager to contact me. Didn’t hear a word. I’ve called numerous times. It’s very obvious it’s set up to not handle issues. I’ve been through culinary school, the food needs a healthier uptake as well as some skill sets. My vegan daughter couldn’t eat there. No one seems to know much of anything and no one gives a darn. HOLIDAY INN NEEDS TO SEND IN A CUSTOMER SERVICE REPAIR TEAM ASAP!!!! There are other bad reviews I regret not taking Heed too. I have been a service Coordinator for many positions. I’ve never experienced such a discombobulated resort stay and I have traveled to many countries. Please excuse any typos I cannot figure out on this phone how to scroll up to review. Have a fantastic day you all. I live southern hospitality, just not here.

Awesome place

Wonderful time can’t wait to go back ! The staff was amazing , food was delicious, my kids had plenty to do.

Muy buen hotel

Excelentes albercas e instalaciones en general, el acceso a la playa está un poco retirado pero muy bien también.

Excellent place, comfortable and feels like home

Loved the hotel! Rooms were very comfortable and felt like home. I wish Restaurant had healthier choices Gluten free and vegetarian would be wonderful!

Happy

Very relaxing and fun place. Happy with the pool and boardwalk. Bathroom was a little dated but clean.

Mala atención recepción

Repito mala atención recepción al ingresar hotel ..si no hablas inglés te atienden mal ..dice q la tarjeta no está habilitada y ella se confundió ...mala predisposición

A

A nice resort with great access to the ocean and amenities for the babies

excellent experience

this property was incredible and i look forward to visiting again. it was spacious and clean with everything you could possibly need