July 8, 2017
No window. Overpriced. Description on website should be more in tune with actual room. Show a picture of all rooms.. from all angles. Staff very rude. High pressure sales just to get your parking pass.
July 6, 2017
I loved the hotel. There was a lot to do for the kids..rooms were great. .although i think the 2 bedroom villa oceanside should aloud more than 8 people especially when 2 of thos children were under 3 years old. I didnt care for the menu at the restaurant amd the bar drinks were really expensive next time i will bring my own. Lastly the game room needs more actual games than a bunch of things to win that you rarely win, and more games for younger generation between ages 4-9. Also a small slide for younger kids. But my overall first experience here was great loved the place we will be back in the fall.
June 28, 2017
We stayed one night at the resort. We had requested early check-in and arrived early but despite checking back three times our room wasn't released to us until EXACTLY 4:00, along with 3 other families rooms. That's ridiculous - we all know that when we asked at 3:55 that they were ready. Why were we wanting to get into the room? We stayed here to enjoy their pool - yet they closed it at noon for "an approaching storm". The pool remained closed over 4 hours despite no rain. Once we finally got to our room it was very clean and we loved the extra space to spread out. Don't plan on sleeping in though as the construction workers were out there banging by 7AM on a new building they are building. We liked being able to walk to the beach and the indoor playground was very nice.
July 5, 2017
Great vacation for the whole family. So many options- Water park, beach, putt putt golf, movie theater.
live and learn
July 2, 2017
We booked a one bedroom for two nights before a cruise. The view was a empty building and fuel tanks. The bed was so small and rough to sleep on that we tossed and turned until I just moved out to a couch that would throw ya in the floor. When we arrived we weren't given any instruction on how to park and get luggage in and ended up parking on a 2nd floor garage and dragging luggage up to our room. We were told to go to the next counter to find out about parking our truck at hotel during our cruise but ended up getting treated VERY rude by the woman at that counter because we wouldn't agree to go on a 90 min sales demonstration for a time share!! This place charges top price for a very lousy stay. I give the bartenders at the pool area a star because they were great. BUT DONT STAY HERE, THERE ARE MUCH BETTER PLACES FOR LESS MONEY.
July 1, 2017
Great service and polite and cooperative staff
Very pleasant stay. The access to the beach was great. Price was good for the facility. Liked the restraint availability. Pools were great
July 1, 2017
I booked a 1 bedroom "VILLA". I received a studio. I complained at the front desk and was told that a studio was reserved even though my reservation said "VILLA." If you go online IHG describes two types of rooms, studio and villa. They even have a comparison chart. So when I requested a villa and received confirmation for a villa I had every expectation of receiving a villa.
June 30, 2017
We were only there overnight but it was a wonderful stay. Everyone was so friendly and helpful. Pool is beautiful. Lazy River peaceful. Water slide fun. Room clean and spacious. Waterfront view of cruise ships priceless. We will be back. We would have liked to stay an additional night but not surprised to find Resort fully booked.
June 22, 2017
Clean, comfortable rooms, quality linens
We had a great stay in the two bedroom villa. The room was clean and functionable and the bedding and bathing linens were of good quality making the stay that much more comfortable. Plenty to do for the kids as well as a good atmosphere for the adults poolside in the evening.
June 28, 2017
I understand that the weather is unpredictable, but I feel like they close this pool down if there is rain in the state of FL.