David Walley's ResortRental Guest Reviews

bug in my bed, Mold in the shower, I got pictures

Worst stay in a motel I’ve ever experienced horrible service staff was rude made me wait at the counter Until they finish their cigarette, they waited there for 15-20 minutes As I was getting checked in, they were complaining about another guest who complained about a room, said some horrible stuff about the guest got to my room. The bed looked like it was slept in. Shower had mold when I as woke up At 8 AM in the morning, pounding and drilling in the next room to do the handyman fixing stuff there was a Bug crawling across the The bed next to me I have a video of being woke up that early and pictures of the bug the mold in the messy bed that had looked like it was slept in The manager was polite, but tried blowing off the fact that his guy should not have been banging on the walls at 8 AM when I’m trying to sleep in for a room I paid for He tried justifying the fact he was working they shouldn’t have people working on rooms next to customers that early in the morning they can wait till noon Then he tried gaslighting me on the mold in the shower. Tell me it’s not that bad. It’s hard water stains, hard water, or mold. Either way those showers should be cleaner. I have hard water at my house. My showers don’t have brown nasty corners growing in them because I clean them on the daily. It was disgusting. I felt like I was sleeping in a budget in or a motel six you guys should be embarrassed.

Not worth the price

This is a great hotel for families to be outside in the pools. Super busy with alot of kids yelling, splashing and being tossed around the pools and in and out of the hot tubs. Not super relaxing but that isn't something that can be helped when they are busy, and I understand as a mom. But the room itself was a major disappointment. We were put in an ADA room and the shower head was horrible. Super low and couldn't be moved up higher and it wouldn't stay in place. There was also mold all over the shower curtain like it hadn't been cleaned in months. This was supposed to be a special stay for our anniversary and was a complete waste of money. The steam room was great though...

Comfortable Bed and Quiet Room

We especially enjoyed the hot spring pools. The restaurant was fantastic as well.

A Spa Experience near historical Nevada

We really enjoyed our stay at this resort. The staff was quick & responsive to our request for a late-check-out. Mental note though, to ask whether the room keys are reflecting this or whether guests need to come back so they don’t get locked out. The room temperature was warm and pleasant upon walking in and we immediately headed over to the resorts’ amenities to maximize our time as we arrived in the evening and the last entry to the springs is at 930pm with 10pm closing time. We picked up some food for take-out which took longer than was promised. But we finally got to enjoy the pools. Our nights’ sleep was excellent, the mattress was comfortable and pillow amount and bed size sufficient. We had an AC in the room which drowns out some of the noise of the adjacent rooms as there is a connecting door in the suite. The kitchenette provided self-sufficiency and the outdoor balcony outside time in the morning, which was a welcome bonus. The his&hers sink in the bathroom was a hit and we wished we could have stayed longer.

Very Comfortable

Visiting from Florida for a wedding. The room was perfect for our stay. The kitchen had everything we needed. Bed was comfortable and had extra pillows. The jet tub in the bath was a bonus. Laundry in the room was a life saver. Highly recommend.

Fantastic place tarnished by timeshare

They gave my information to a timeshare company that scammed me out of $50 pretending to be giving me an award for being a Gold member with IHG. They called me on the hotel room phone in the very early AM when I was not thinking clearly. They pretended to be IHG staff and congratulated me for reaching gold. They promised me $150 reward to use for dinner that night. Turns out they instead wanted to sell me a timeshare and added a $50 charge on my credit card for their 2 minute call, that would only be released if I went to a different hotel 30 minutes away (instead of following my planned vacation itinerary) for their 2-4 hour sales pitch. This is scum of the highest degree and cannot believe IHG allows this behavior. If you never pick up the phone, this is the best location and room you can find that gives access to day trips to both Lake Tahoe and Yosemite. Then when you return, the hot springs are a fantastic way to recover from the hiking. The full kitchen and huge tub and king sized bed are phenomenal for the price. If you get a room facing east you will get incredible sunrises over the faraway mountains. You can hear the people right next door like they're standing next to you so your mileage may vary dependent on how loud they are. The coffee is provided but not anything to write home about. Food is not provided, but you have a full stocked kitchen. Overall this was my favorite way to spend a week offline on vacation. If it weren't for them scamming me and trying to take a day out of my vacation to sell a timeshare, this would have been the perfect vacation. I only recommend this place if you disconnect the hotel room phone the second you walk in; otherwise the timeshare people will call incessantly in the very early AM hours to wake you and sell to you while you're still groggy.

Will go again

Check in was super fast. Brittany gave us the highlights on the property. I recommend requesting late checkout so you can go to the hot springs after breakfast and still have enough time to shower before check out.

Relaxing weekend

Perfect for a getaway with your family. The hot springs are nice, and healing waters. The town nearby Genoa, has great food, and shopping/exploring. Could be improved by adding bath robes to guests rooms.

Breathtaking views but rough around the edges

The hotel is wonderfully located, and the views of the mountains are absolutely stunning. The hot springs are quite nice and very enjoyable, however, the hotel is very worn, and my room was mediocre and rundown. The carpet looked old and rundown, the bathroom toilet ran constantly. The shower was dirty. Stains on the ceiling in the bathroom. The AC/heat barely worked. I’m reminded why I’m a Marriott person with this day.

Peaceful and relaxing

A beautiful place to get away to have peace and relaxation. The hot springs are kept clean and there is plenty of spaces to have privacy. The rooms are nice. We stayed in a villa. Having a full kitchen is nice to have if you prefer to cook for yourself. The room was clean. The pillows are little firm for my liking. Overall the place is a wonderful getaway.