Desert Club ResortRental Guest Reviews

Unfriendly Customer Service and Dirty Room

This hotel was one of my worst stays at an IHG property. I’m a Platinum Elite member and upon checking in, it was the slowest process ever. The front desk clerk could not have cared less about her job. Her unwelcoming attitude was apparent right from the beginning. I had to ask about everything, what room was I getting, what floor is it on, is there an elevator, what were my IHG benefits, etc. She basically told me there was nothing available, I’m getting a room on the top floor (I’m 6 mos pregnant and there’s no elevator at this property anywhere), no assistance with luggage, no room upgrades, or late checkout.  On top of her attitude, she didn’t even check me in correctly. On the second day we came back to our room and our wristbands didn’t work. I had to call the front desk and they made me come back to the front to check in again and rekey our wristbands. This different girl basically said whoever checked me in didn’t do it correctly. The rooms also aren’t cleaned well. I used disinfectant wipes to clean the surfaces of our room and it was all black and dusty. The soap dispensers in the shower were broken. And extra towels were placed underneath the bathroom sink. GROSS. But it’s the employee who work here who really make the experience suck right from the beginning and left a bad taste in my mouth. Why work at the front desk when you’re not one bit courteous to guests. I just don’t understand. 

Great place to stay

The stay here was great! The staff are extremely helpful and friendly. The rooms and workers were great. It was the best stay I’ve had in Vegas in a long time.

Beautiful Resort

It was a beautiful resort with plenty of amenities. The villas were spacious and very clean. The staff was very friendly and helpful. The only thing that I did not like was we were told the pool was heated but it was not. Other than that, we had a great time, and we will definitely come back again.

Floors dirty, tub had someone else's hair.

Wash the floors in the rooms. My room and my adult sons room the floors made our socks and bare feet black from dirt. And clean the tubs. The restaurant was great. Happy that one was on site and the food was good.

Great Experience

As I have traveled the one thing that has become evident. That is choosing a place to stay. IHG understands that people make the difference, and their hiring show is it. The staff is always professional, caring, and wiling to assist 24/7 with issues that may arise.

IHG customers ignored

I wanted to extend our stay another night, so I went to the front lobby to make arrangements. Sadly, I was told the resort has no on-site representative to assist with IHG bookings, points questions or reservations. The front lobby personnel are only there to assist time-share customers. I was told the IHG representatives were working the phones in the "back room," and not allowed to assist IHG points customers in the lobby. We decided to leave and stay at a different hotel the next night.

Great location

Don't let the name fool you -- this is a gem that is close to the strip and the sphere without being bombarded by it all. Excellent signature room with nice kitchen and plenty of space. Loved it.

Comfortable Room

We love staying here for the amenities, security, cleanliness and easy access. Highly recommend!

Hotel is very calm and quite place to stay.

It's more of a family hotel, a very calm and quiet place to stay, close to the Sands Expo. It's also very close to the Sphere.

Location next to vegas Sphere

Sphere is incredibly bright, hard to block out light Room windows were facing sphere