Desert Club ResortRental Guest Reviews

Housekeeping Fail

This could have been such a great stay. I was in Vegas for a conference but wanted to take my family, so instead of staying in one of the large casinos I found the HI Desert Club Resort as a great alternative. Relaxed and quiet but still close to the Strip. You can actually walk to the LINQ with the recently opened High Roller. Also they offer a variety of shuttle services. I paid for the upgrade from a "1-bedroom deluxe" unit (my original reservation for the business trip) to a 2-bedroom unit, to have enough room for a family of 5 and not having to use the sofa bed. We ended up in the back of the very last building finding the swimming pool closed for renovation, so with small children it was quite a walk to the next available pool. The apartment itself was huge and we really liked it, although furniture and carpet were pretty old. Maybe just bad luck because I made the upgrade to the 2-bedroom. The real issue which spoiled our stay was with housekeeping. This property is normally operated as a resort but I got confirmed that when booking it as a hotel, housekeeping is supposed to clean e.g. the bathroom like in any other hotel. To make a long story short, during the four days that we stayed there no one managed to ever clean our bathroom, despite us insisting and housekeeping as well as front desk apologising and promising to improve. And yes, staying with a party of five, the bathroom does get dirty. Upon check-out the front desk offered me a small compensation so I requested to talk to the manager. She was very professional and took note of the incident, finally offering a better but still modest compensation. I left the Desert Club feeling uncomfortable, having brought my wife and mother-in-law to a hotel that is not being serviced as expected. I don´t believe that I would book there ever again but I still recommend it to anyone who can live with possible housekeeping issues, because of the spacious apartments and the other Pros mentioned in the beginning.

A great option in Las Vegas

I was at the resort for a week while in town for a convention. I don't care for the big strip resorts and this makes for a great option. Everything on the strip is just a short shuttle ride or walk away, so it's a great location. My 1 bedroom villa was very clean upon arrival and even though I thought it was my responsibility to clean it, they still tidy'd up everyday. It was great having a full kitchen as well as a full sized washer and dryer. My only negative comments about my room itself are the sofa was in need of replacement as the cushions are worn out, it's probably used almost everyday as it's a sleeper sofa. ( small thing IMHO ). The mattress was too hard for my personal taste. That's a personal preference not anything against the resort. The staff was outstanding, at check in, I had a problem stemming between my office and the head of the resort chain in Orlando. It was a Saturday and both offices were closed, yet the staff ( Noelle) went out of her way to fix the situation and got it resolved. My only negative of the whole week and in my opinion the weak spot of the resort is the restaurant. I had breakfast vouchers for my stay included in my room rate. The options for this are for only 2 types of breakfast and only include coffee and tea (no soda). I would have preferred a dollar limit so you have a few options, because it's boring to eat the same thing everyday with no options. So they mostly went unused. I also never got a really good meal, it was usually overcooked, and the coffee was awful. I made that comment to the staff, there response was "it's Starbucks coffee ". That may be, but since I'm a Starbucks junkie, I know that's not the issue. So the rest of the week I just made coffee in my room since there was a coffee pot anyway, problem solved. So overall, I'd give the whole experience a 8.5 out of 10. I'll certainly stay here again, when I come back to town. I'd recommend it to anyone, if your in the area.

Absolutely One of the Best

I wasn't sure what to expect upon booking this property for a business trip to Las Vegas. I wanted plenty of room and to be in the "Strip" environment but not over taken by it. I was so completely impressed that I may never stay anywhere else in Vegas. This property is gated w/an attendant, extremely closely located to all the major strip attractions. This place blew my away. Full kitchen, dinning area, seperate bedroom in an all inclusive suite. Four or five pools, I could go on and on. Just suffice it to say this place is completely awesome while not swallowed up in the Vegas atmosphere.

excellent service in all areas, very warm and comfortable feeling.

Very excellent, way above average, will stay at this property without hesitation, great and very helpful staff at front desk, very friendly and accommodating.

Filthy carpet

Kitchen was excellent. Hard surfaces we're clean. Carpet made my white socks black. Sofa belonged on the side of the road. Stayed in room 17101

First Time Stay

This was our first stay at the Desert Club. The suite was large and comfortable in a great location! Easy sign in with very friendly staff. They were doing some maintenance in the section we were staying and in the morning we had to dodge some workers to get out to the car but not too bad. I would definitely stay again. The extra bonus points we earned for that visit were great. I love Holiday Inn!

Spider webs

Our room had dust and spider webs behind the headboard. There was also crumbs behind the fridge.

Just like home

This is the second time I have stayed at this resort. Loved it the first time, had to come again. Nice to NOT have the "Vegas" feel. Didn't even feel like we were in Vegas until we left our condo. Rooms are nice. Could have been a little cleaner. Our socks turned black from the floors. Atmosphere was wonderful.

Nice room

The location is good. To see more the strip, it would be best to drive instead of taking the free shuttle.

Too far from strip/ not a great value

More targeted for their time share clientele. Expected normal Holiday Inn experience but no breakfast, no coffee and comb. Store didn't open until 8 am, not ideal for business travel. Multiple bldg setup requires more walking and no elevators. Have to call daily for wifi code- what? Better off staying at same price point on the strip. Room was fine, large and good for family that has little interest in seeing Vegas. No casino in or near hotel.