Desert Club ResortRental Guest Reviews

Secure, clean, spacious

Impressive onsite security with entry checkpoint always manned. Room was clean, spacious. Shuttle service was reliable and easy. Staff was extremely helpful and everyone we met seemed to be genuinely interested in making our stay perfect. After visiting the Strip, I really appreciated the fact that this hotel and property was smoke free.

Best kept secret in Vegas

This was a perfect place for my family to stay for a pre-Christmas family reunion and celebration. Although it was cool outside, we were able to swim in the wonderfully heated pools. The Activity center always had something fun for the kids and the Gold Mine Restaurant had tasty food at reasonable prices as well as an awesome staff. (we had great fun at karaoke on Tuesday) However, we didn't have to eat at restaurants too much because the beautiful two bedroom unit had a full well appointed kitchen that we made great use of. This property is very close to the strip, yet feels like a private resort.

My Stay from December 8th thru the 10th of December

Originally, I was staying for a business trip, recommended by one of my staff. I was hesitant to stay "on the strip" as I have spent many many trips, and many nights at another competitor in Henderson, Nv. However, once I arrived, and then entered my room, I was extremely impressed. To the point of interest to stay here many more times. My wife's family resides in the North Vegas area, we are here for family frequently, and wish to utilize this facility.

Viva Las Vegas

The Holiday Inn Vacation Club is an ideal accommodation for families with up to 6 children.The rooms are spacious and the beds were great. It is conveniently located with well maintained facilities inclusive of free parking. Though the hotel has full amenities, there are no elevators. Getting your bags up to the third floor can be tough. Otherwise we had a very pleasant stay.

staff selling time shares ruined a whole day of vacation.

I was very disappointed by the time share hard sell that existed at this hotel. Straight after check in we were ushered over to another desk in reception where they asked us to attend a presentation in exchange for cash or restaurant vouchers. We agreed to attend because we were told it would be no more than 90minutes and we were interested in hearing about the time share options of Holiday Inn. This interest diminished quite quickly when the presentation started to over run. We advised the Holiday Inn rep that we had arrangements at 1100 so needed to leave and he became pushy and agressive. The whole experience was awful, my wife became visibly upset and the rep seemed to not even care and became more and more pushy with the 'hard sell' and even attempted to block our path to leave, at times he lied and refused to answer direct questions. We missed our appointment and when we complained to reception we were told there was nothing to be done, they offered to call us a cab but refused to reimburse us for the extra cost. We were not made to feel like valued customers at all, unlike our experience at all other Holiday Inn hotels / resorts in the past. Unfortunately we were not allowed to leave with any time share information, the deal was sign now or tough cookie. We have since tried to research the time shares and have had little success. Its a shame that Holiday Inn have resorted to this type of selling and my faith in the brand has been shaken. The villas themselves were great and the facilities at the resort were good (the shop was very over priced and cheaper alternative is 5 minutes walk away). We would possibly stay here again but we would he much more alert when checking in. We would in no way attend the presentation and would spend our time enjoying Vegas rather than spending time listening to a rep telling us that if we continue to holiday the way we have been that we are throwing money away and that the only respected ihg reward member are owners.

Staff & Service...POOR!

I checked in and received a $20 voucher in my welcome packet for a Vegas show. Was then immediately approached in the lobby by their solicitor girls to sign up for a show with the voucher and said please not now and was immediately told that the voucher is only good when you check in and if not that I had to give her the voucher back. She made me go thru my welcome packet and find it to give back. Really? What the ??? I felt like I had just been hustled by a street vendor. What kind of welcome tactic is that? Who wants to be harassed to pick a show after traveling all day and just want to check in and relax. Their staff is short and kinda snotty every single time I have stayed here. There is no protocol with housekeeping whatsoever. Some times ya get new towels n soap, sometimes ya don't. Service changes daily. I really like the property, its convenient and rooms are large and comfortable but I dread checking in here. When I have the time to find a similar property its adios to this place! I wish IHG had another vacation club property, more friendly here in Vegas.

great stay

this is a great place to stay while in Vegas. not far from the strip and close to stores and restaurants. will definitely stay here again!

Next to Strip,

Great Value, The shuttle service is superb. A mini Market with almost everything you need on perimises. They do a Good Job. $10 only for cabs back and forth to any of teh major hotels and casinos.

Sehr gute Lage und gut ausgestattete Zimmer

positiv: Zimmeraustattung und Lage des Hotels sind perfekt. negativ: Unterschiedliche Behandlung von amerikanischen IHG Mitgliedern und nicht-amerikanischen IHG Mitgliedern. WIFI Zugang.

Excellent Value

Spent one night in Las Vegas and heard about this place. Easy to book room, great value and good location. Rooms large, clean comfortable and quiet. Free shuttle drops you off at multiple location on the strip. Definitely recommend.