August 24, 2020
The bathroom hot tub was not clean. There was stuff all over the bottom and a lot more came out when the jets were on Also there were a lot of cobwebs and dust like the room hasn’t been cleaned in a while
August 15, 2020
Planned to stay two nights, left after one. Website didn't mention that water park was closed or that food service was pick up only from a window. No dining in. The room was semi clean but the dust on ceiling fan and cobwebs in corners turned us off. Room was just ok.
August 11, 2020
Dirty room and bad service
I’ve been coming to this resort for over 15 years and this was the worst experience. My rooms were not cleaned properly. There were dirty toilets, dead spiders, someone’s toenail, dirty dishes, etc. I encountered a rude employee. After moving rooms, they gave us a room with a leaking ceiling. I will never return to this location.
August 5, 2020
The last day the person at the counter was so nice. Too bad I got stuck talking with Brian the manager. With the issue we had. You will loose a lot of customers with him. I will not be back nor the people that were with me. They travel to the area at least 2-3 times a year. After the experience we had they said they would not be back.
August 5, 2020
Very comfortable beds, huge swimming pools
Very nice place, secluded and not crowded People were very friendly and nice
August 1, 2020
Although I am a "Preferred Platinum" member and have rarely utilized HIC Vacations, I was unable to reserve a Presidential suite. I was informed to check-in at 3:30 p.m., but when I arrived, I was informed the room was not ready. At about 7:30 p.m., the room became available. Many services and activities were closed such as boating, horse back riding, and water park. Internet was rarely available related to very poor connection. Sorry to report, I was disappointed.
Mother of twins
August 4, 2020
The hotel is convenient for a quick get away. However I was asked to attend a time share presentation when I checked in. I believe if you're trying to market people in to buying a time share you need to upgrade them to the best of accommodations so they can get a feel of what they will be buying. The model room was absolutely beautiful however the other rooms were a little less that average as far as upgrades. The rooms did nothing to sell me into buying a time share with the hotel.
July 26, 2020
I WILL NOT BE BACK
The hotel was dirty and the room wasn't ready. Not enough face cloths, knobs were missing from the kitchen cabinets.... the couches had chips and food under the cushions
July 23, 2020
Great view! I loved watching the sun set.
Great place to get away from the city and relax!!!!!!!!!!!
July 25, 2020
We liked that our room was spacious and that some activities were open. We would have liked it better if all activities were open though. We were able to relax.