December 23, 2020
Christmas beach vacation 2020
We came to Galveston for a little getaway, The Holiday inn club beach vacation Galveston seaside resort, did an excellent job with cleanliness and sanitation making us feel very safe! The staff were very friendly and helpful and rooms were beautiful and clean! We will definitely be returning and would recommend anyone to stay here!
December 20, 2020
My husband and I celebrated our wedding anniversary at this location and truly enjoyed our stay.
December 7, 2020
Property store and recreational area
I would prefer a better stocked store and a larger lounging area. In the winter not much to do on site.
December 12, 2020
Advertised amenities were not available. Staff attempted to redirect to a freezing pool and a kiddie pool as if it were usable to swim with a child. Absolutely overpriced for the location and the available amenities, rebooked at Hil ton for 1/4 of the price, ocean view and a heated pool instead.
December 6, 2020
We stayed for the weekend. This take in process was not what I am used to. No questions just here is the card to the room.
November 25, 2020
This location offers great amenities and views but our inconsistent with features from room to room. Customer service could also use consistency.
November 6, 2020
Overall a great family trip, with one small complaint.
We really enjoyed the amenities on site, including a mini golf course, basketball court, game room, beach volleyball and shuffleboard court. Our suite was clean and our balcony had a palm tree next to it and a beautiful view of the sunset. Plus, we were were right across the road from the beach. It was a fun and memorable family trip. The island is beautiful and historic downtown Galveston is a short drive away and worth visiting and exploring. Make sure to visit the local food trucks, well worth it. Our one complaint is that Holiday needs to be more honest in their advertising. One reason we chose the resort was because of the pictures shown on their website, including an infinity pool. We were denied access to this pool. You have to stay in the building attached to this pool (Signature Villas?) on the beach side of the road. Our building was on the other side of the road (non beach side). There is a separate and smaller pool over there, but it was locked up. When we questioned staff about it, we got different answers from different staffers. Not a huge issue because we spent a lot of time on the beach anyway, but still. Overall, very enjoyable, just be more transparent in the amenities that are available depending on which building you stay at within the overall property.
November 24, 2020
Check-in was not good
First I do want to say that I love this place. This was my second time to stay here. I rented 3 Signature Villas and 1 of them was not ready until 5:30. We checked in at 4:00. This made it very difficult to get ready for the evening activities. I had to call the front desk twice and I was given the runaround. The first time they said they would contact housekeeping and call me right back. They never called back. When I called again they said that they had emailed housekeeping and not heard back so it still wasn't ready. I asked how they knew that if they had not heard back. It was very frustrating. I am also going to email you with a list of maintenance items that I think you will want to know about for the 3 units. Also there were no robes left in room 312 which is the room that had the 5:30 checkin.
November 25, 2020
Not quite what we hoped for but good enough. I wouldn't stay here again because i think i can find better accomodation .
November 14, 2020
Old and dingy
Great location but unit was not well kept..it looks like they do.not have any supervisor inspecting the cleanliness.