Galveston Seaside ResortRental Guest Reviews

Mrs portia evans

When I go to a hotel room., I want it be clean and sanitary. It don’t make sense that I have to clean the tub before I use it. Get erase-able sponges to get tub clean. Pay some attention to baseboards. They were filthy. If I going to be away from home for awhile rooms should be clean. Cleaning staff aren’t doing their jobs.

Won't Stay Here Again

Checked in at 3:35 & front desk clerk made a snide comment that we were checking in early - if I had known what was about to happen we would have checked in at noon. - No elevators to 2nd floor 4 flights of stairs. After moving all our belongings up 4 flights of stairs in 95 degree heat - Air conditioner in first room didn't work - Moved to another room that was smaller up another 4 flights - no discount offered - No beach - unless you crossed a busy highway - Rooms were remodeled but still looked aged, broken window in the bedroom- Our first unit where the air conditioner didn't work had separate bathrooms for each bedroom, second unit we were put in had the bathroom in the bedroom - 15 plus miles from downtown Galveston (good from a crowd standpoint, bad if you want to eat) - Onsite snack bar was good, ate breakfast there - Floors were paper thin - kids in unit above us ran and jumped off furniture every night till midnight - finally had to call the desk the last two nights to get security to tell them to stop.

nice hotel/condo

we love the room , dining room but we found some cockroach in the kitchen,told the front desk and she said she will send somebody to spray it but never happen. The Cleaning people came way to early before check out time and they waiting outside so made us rush everything. Overall we love it

Not a Relaxing Stay

Horrible Stay unless you like Roaches Let me start my saying, I work in Resort Management and I know how difficult it can be but I've never experienced anything like I did with this place this past week. My family and I went to Galveston for a quick week getaway and wanted a quiet location rather than the crazy hustle of Seawall BLVD. Thinking it's a Holiday Inn and the property on the website looks great decided to book it. We showed up to check in at 4pm Tuesday, check in was easy but then I was told I needed to walk over to another desk to pick up my parking pass which I thought was strange but ok. As soon as I stepped 10 feet over the hard sell was on to sell me on a timeshare tour. I said NO more than 5 times a f the last kept talking until I finally yelled " give me my parking pass now". She finally gave it to me and I walked out. I rented on the newly renovated side so the "Signature Villa". At first entrance, it was very pretty. Upon further inspection, it was filthy, baseboards were black, shower doors were cloudy, the caulking in the showers was black and there were dead roaches in the corners of the kitchen floor. My daughter opened the kitchen drawer and saw a live roach. Knowing the business, I know if you see roaches during the day, at night will be way worse. Upon entering the bedroom, roaches on wall. Alive! I immediately called and said no way was I staying in a roach infested "Signature Villa". After a good 10 minutes on the phone of them telling me that roaches are normal on the beach they offered to move me to another Villa. I demanded to walk it first to make sure it was roach free since it was in the same building. Moments later I was walking the new unit and all appeared roachless. I looked under cabinets, under sinks and under the stove. It was very dusty and hadn't been touched up so to speak but at first glance it bug free. So we spent the next hour moving and cleaning the new unit. I requested the housekeeper come and clean the unit the next day as I found mounds of old food under the appliances and I know good and well that's a huge issue if you have roaches. No one came the next day to clean but did come to fix the Blu Ray which I never called in. The cafe that serves the food is Nextdoor to the unit that had the roaches and upon walking to the pool through the Seaside Cafe, there were roaches there as well. The next morning after cleaning ourselves we went back to old unit because we forgot a shoe and when my husband entered the smell of bug bombs about knocked him over and low and behold there were roaches scurrying. Needless to say, I was very happy to leave and very disappointed with it all. This morning upon check out I requested a call from the manager and it's been 12 hours and no call, no apologies, no offer of a discount or partial refund for the roach issue, or the moving rooms inconvenience or the dirty second room with no cleaning after it was requested. So if you want a roach filled "Signature Villa", a dirty room and a hard sales pitch then this is the place for you! For my family and I, we will never stay in a Holiday Inn again!

Girls Weekend

We all love this place! We live only an hour away but when we are here we feel like we are many miles away from home! We have had our girls trip two years in a row here and we will definitely will be back! We love the villa's and the pool is great!! My only complaint is that this year there were not enough lay out chairs at the pool. Other than that, everything was GREAT!

Won't be staying here again!

We checked in at 3:35 and front desk clerk made a snide comment that we were checking in early - if I had known what was about to happen we would have checked in at noon. - No elevators (1st floor 2 flights of stairs, 2nd floor 4 flights, 3rd floor 6 flights) - After moving all our belongings up 4 flights of stairs in 95 degree heat - Air conditioner in first room didn't work - Moved to another room that was smaller up another 4 flights - no discount offered - No beach - unless you crossed a busy highway and parked in or near their luxury unit - Roaches in the kitchen every morning - Rooms were remodeled but still looked aged - Our first unit where the air conditioner didn't work had separate bathrooms for each bedroom, second unit we were put in had the bathroom in the bedroom - 15 plus miles from downtown Galveston (good from a crowd standpoint, bad if you want to eat) - Onsite snack bar was good, ate breakfast there - Floors were paper thin - kids in unit above us ran and jumped off furniture every night till midnight - finally had to call the desk the last two night to get security to tell them to stop

Large nice rooms 2 kitchens

Love this hotel nice friendly staff and our room was nice and clean

Great rooms and location

2nd stay this year great rooms and amenities kind of pricey the last stay but grandkids loved the vacation with the pool and beach area. Only opportunity was unloading luggage to the room as 2 of 3 elevators were down and no luggage carts could be found. After 4 trips to the room to unload all the luggage the rest of the stay was excellent.

Very clean

The suite we had was very spacious and clean. We cooked several meals and the place was very well stocked with everything we needed. We were right on the beach and the pool was nice and clean too. We will stay here again.

Horrible Stay unless you like Roaches

Let me start my saying, I work in Resort Management and I know how difficult it can be but I've never experienced anything like I did with this place this past week. My family and I went to Galveston for a quick week getaway and wanted a quiet location rather than the crazy hustle of Seawall BLVD. Thinking it's a Holiday Inn and the property on the website looks great decided to book it. We showed up to check in at 4pm Tuesday, check in was easy but then I was told I needed to walk over to another desk to pick up my parking pass which I thought was strange but ok. As soon as I stepped 10 feet over the hard sell was on to sell me on a timeshare tour. I said NO more than 5 times a f the last kept talking until I finally yelled " give me my parking pass now". She finally gave it to me and I walked out. I rented on the newly renovated side so the "Signature Villa". At first entrance, it was very pretty. Upon further inspection, it was filthy, baseboards were black, shower doors were cloudy, the caulking in the showers was black and there were dead roaches in the corners of the kitchen floor. My daughter opened the kitchen drawer and saw a live roach. Knowing the business, I know if you see roaches during the day, at night will be way worse. Upon entering the bedroom, roaches on wall. Alive! I immediately called and said no way was I staying in a roach infested "Signature Villa". After a good 10 minutes on the phone of them telling me that roaches are normal on the beach they offered to move me to another Villa. I demanded to walk it first to make sure it was roach free since it was in the same building. Moments later I was walking the new unit and all appeared roachless. I looked under cabinets, under sinks and under the stove. It was very dusty and hadn't been touched up so to speak but at first glance it bug free. So we spent the next hour moving and cleaning the new unit. I requested the housekeeper come and clean the unit the next day as I found mounds of old food under the appliances and I know good and well that's a huge issue if you have roaches. No one came the next day to clean but did come to fix the Blu Ray which I never called in. The cafe that serves the food is Nextdoor to the unit that had the roaches and upon walking to the pool through the Seaside Cafe, there were roaches there as well. The next morning after cleaning ourselves we went back to old unit because we forgot a shoe and when my husband entered the smell of bug bombs about knocked him over and low and behold there were roaches scurrying. Needless to say, I was very happy to leave and very disappointed with it all. This morning upon check out I requested a call from the manager and it's been 12 hours and no call, no apologies, no offer of a discount or partial refund for the roach issue, or the moving rooms inconvenience or the dirty second room with no cleaning after it was requested. So if you want a roach filled "Signature Villa", a dirty room and a hard sales pitch then this is the place for you! For my family and I, we will never stay in a Holiday Inn again!