July 23, 2021
During my stay, we had a horrible leak coming from our ceiling. This was immediately reported to staff and maintenance came to inspect. However, they informed us that they couldn’t fix the issue until we checked out. We never were offered a new room at all.
July 15, 2021
Great Family Vacation
My family and I enjoyed our stay. Very relaxing and we loved all the amenities.
Ginger Jeep Girl
July 14, 2021
Canyon Lake Getaway
Great place for a getaway. We enjoyed the sunset on our balcony and all the activities at the resort.
July 13, 2021
I do like that we have to check so late in the evening. You lose a hold day. Specially when you have been traveling all morning.
July 20, 2021
Front desk was very friendly
Was the worst stay ever, took 3 rooms to get a clean room, the 1st vila was still dirty, the second vila was oder friendly but very dirty as in hair all over the bathroom and not able to use the bathtun/shower, the 3rd vila was clean but was stripped of furniture and only allowed u a 19 inch tv to watch which didnt even work till we got maintenance to come program. Not the best experience for traveling 12 hours for our 20th wedding anniversary
July 19, 2021
Clean quiet beautiful view
Booked it based on location from destinations around and was not disappointed. Room was not ready at the listed time but it was not a big deal. Spent time at the pools on site and soaked in the views from them.
July 15, 2021
Family short break
Excellent hotel, great location, amenities, local restaurants. Large apartment style room, good size and well stocked.
July 17, 2021
Old outdated units
We stayed for a second time at this resort. Previous stay was in presidential units. This time we got building 30 which was small. In bad need of repair and updates . No washer dryer in unit. Trash outside unit was tipped over each Morning by whatever animal would literally lift the can up and over the Wooden holder and take off the lid. This trash was then all Over in front of our steps (we did not use the trash can but other guests did). The siding was badly damaged from I assume hail. Carpet old and filthy. Back deck in bad need of staining / cleaning. Bathrooms old and dirty around baseboards. Would not recommend building 30 and those alongside it
July 13, 2021
OK, but nothing to shout about
nothing to shout about. It was OK. the room size was great.
July 11, 2021
Disappointing to say the least!
I would strongly rethink staying here! This place was nasty and have not updated a thing in the cabin we stayed in. The room was not clean when we got to the room. Hair everywhere. Thick dust on all the fans. Stained and ripped bed and pillow sheets. Closet doors wouldn’t open. Huge gaps at the bottom of the doors making the rooms unable to cool. No cleaning supplies in the kitchen. Soaked paper towels that we still packaged under the sink. Garbage disposal clogged up and did not work. Outlets not working.