April 24, 2021
to many steps to get to room
I'm 70 years old and had to climb many flights of steps to get to my room part of the steps had caution tape on it. I came for a family wedding and most of my family were given rooms across the main street from us so we always had to drive over to visit with them. I told them when I made the reservation we were with the wedding and they had blocked rooms why we were put so far away I don't know. we paid the same price as my other relatives did. Also my sons girlfriend wanted to use the whirlpool tub but the water was luke warm and the jets didn't work. I've stayed at many Holiday Inns before but this is the worst one I've ever had.
April 24, 2021
The place was really nice and big. Definitely recommend I will be back one day.
April 14, 2021
Check in is nice your employees are very sweet and great
My family and I love relaxing at your resort. Love the hot tubs and warm pools. Everyone is is very friendly and helpful and make you feel welcomed!!
April 20, 2021
Poor check-in system
As a IHG Rewards Club, Gold Elite member, I was very disappointed that after I had checked in with the staff member at the front door who confirmed our reservation I was required to stand in the middle of a room for over 30 minutes waiting to be checked in by another person!!! Neither did it help watching people arriving after me and being checked in ahead of us? Let me tell you that I was asked by two different staff members and I voiced my dissatisfaction to no avail, guess I they figured I was just an "ole' grumpy man". But, thats O.K., I have plenty of time to voice my complaint to IHG and Holiday Inn.
April 18, 2021
Nice area but pool was closed
Area was great but pool was closed at our unit but open in two other units. I would have liked the opportunity to choose a different unit because of this.
April 18, 2021
Late night travelers welcome
The security guard is the method of check-in when traveling in late and he is extremely friendly !! He gave us all the info of the property and even made sure we made it to our building safely. We arrived at 2am so it was extremely comforting he made sure we made it into our room on such a large property. Also, luckily he was there because our keys didn’t work upon arrival to the building but it was quickly resolved the next morning and was no issue for us. The property is beautiful and the rooms are spacious, clean, and comfortable !
April 18, 2021
A Great Place on the Lake
We had a fantastic, albeit brief, stay at the Hills Canyon Resort. For the price per night in the off-season, it's well worth it. They book out quickly at the moment while they're repairing damage from the 2021 Winter Storms, but were super accomodating for our party, and the space was perfect for our stay. The staff was friendly and complied with several national recommendations in regards to social distancing and how to handle cleanliness through the COVID-19 Pandemic which was highly reassuring. We had a lovely stay in our 2BR 2 BA suite a little distance from the main office of the resort with a view of the lake across the road. The one thing that nagged at us was the traffic noise on 306 overnight but that's out of the resort's control. Otherwise, we had an incredible stay.
April 17, 2021
Dirty and old
I stayed here expecting to experience what I have at other Holiday Inn properties...but found this property very old (like stepping back in time) and dirty (room had stains and evident that some places didn't get cleaned at all). We also had two instances where we had to use the breaker to shut the microwave off (the keypad was locked up). Will never stay here again.
April 15, 2021
I had so much fun, one of our bedroom tub stopped up but the maintenance crew came within 5-10 minutes. You have great staff who respect privacy.
April 11, 2021
The overall stay was nice especially for the price and amenities. However, I recommend that you bring your own food or shop for food to cook/Grill at their local market located behind the hotel. The town/city is so small that there isn't many good places to eat. The hotel provides a fully furnished kitchen for you to cook whatever you would like. They also have plenty of BBQ grills to BBQ. The lake is located 5min away from the hotel and the view of the lake and sunset from the hotel was very peaceful