The Royal Cancun

The Royal Cancun is in Cancun, Mexico.

The Royal Cancun address is Blvd. Kukulcan Km 4.5, Lote C2 y C2A, Zona Hotelera, Cancun, Quintana Roo, Mexico 77500.

The Royal Cancun phone number is +52 (998) 881-5100.

Optional for Holiday Inn Club members, a REFINE all-inclusive package is available at the resort. This all-inclusive option can only be purchased with cash or cash equivalents and cannot be purchased with Points.

To view the complete rate tables click here

Yes, The Royal Cancun offers self-parking. Valet parking is included for all-inclusive guests.

There is no charge for self-parking.

Yes. The Royal Cancun has two pools and a children’s pool.

Check-in is at 4 PM. Check-out is at 11 AM.

Yes, the resort offers Wi-Fi.

Yes, The Royal Cancun has two onsite restaurants, a bar, beach and pool bars, and 24-hour room service.

Yes, there is a fitness center at The Royal Cancun. It is open daily from 7 AM until 8 PM.

Yes, there is a small villa spa at The Royal Cancun offering facials, massages, manicures, and pedicures. Guests can also book treatments at The Royal Sands Spa.

Guests can find activity programs, as well as restaurant and resort information, within the Royal Resorts app. Guests can also visit royalresorts.com/services to see activity programs, restaurant menus, spa services, and more for this resort.

The Royal Cancun has 201 two-bedroom villas with one or two bathrooms.

The cost to stay at the resort varies by season, week and room type. Additionally, all hotel and resort guests in Cancun must pay a Municipal Environmental Tax. This tax is charged to your account per night and is multiplied by the number of bedrooms in your villa.

Optional for Holiday Inn Club members, an all-inclusive package is available at the resort, which includes food and beverage and use of the fitness center. All-inclusive rates vary by location. For more information on what is included in the all-inclusive package, rules and policies, visit royalresorts.com/all-inclusive.

The Royal Resorts Foundation supports children’s education, health, community and conservation causes and has a Dollar a Stay fundraising campaign at the resort. One dollar is charged to your account at check-out. This is a voluntary donation, so guests can ask for the charge to be removed or increased.

Additional charges apply for spa and beauty salon treatments, travel agency services, car rental, convenience and gift shop, wedding and event coordination, medical services and all other services.

International visitors are charged a state government tourism tax, known as VISITAX, of approximately $224 pesos (USD $12.09) per person over the age of 15. This may be paid online before your trip, during your stay, or at the airport prior to departure. This tax is not charged at the resort, but we do inform our members and guests of its existence.

Yes, a valid passport book is required to enter Mexico by air. Travelers entering Mexico by land should also have a valid passport book or card.

For the enjoyment of all guests at our property, pets are not permitted at the resort. Only certified service dogs are permitted at this time.

The Royal Cancun accepts Mexican pesos, U.S. dollars (up to the amount permitted under Mexican law), Canadian dollars, and euros, as well as Visa, MasterCard, and American Express.

The Royal Cancun offers a daily activity program for adults and teens. There is also a supervised Kids’ Club for children aged 4 to 12 years and a children’s playground. There are tennis courts and a half-basketball court, and a gym, and the activity program features yoga, aqua aerobics, crafts, and beach volleyball, among other activities.

There are sailboats, kayaks, and paddle boards to use on the bay and kayak tours of the lagoon during the week. Guests may also sign out snorkeling gear, tennis rackets and balls, and bicycles from the Sports Desk. Other amenities at the resort include a convenience store, villa spa, a travel agency for tours, car rentals, water sports, and airport transportation.

Additionally, The Royal Cancun guests who enjoy golf are entitled to special rates at three golf courses in Cancun and the Riviera Maya.

Yes, The Royal Cancun has elevators.

By law, smoking is prohibited in villas and rooms, on the terrace, and on resort premises. Smoking is only permitted in designated smoking areas. Feel free to ask about those locations at the Front Desk and we will be happy to guide you.