Hill Country Resort at Canyon LakeRental Guest Reviews

Canyon Lake / Hill Country Mini-Vacation

We try to book the same accommodations every year around the same time. The last couple of years this has been an excellent value for our vacation and relaxation. The Suites are usually well equipped for our stay and the view is excellent. Love it here and intend on returning. Thank You

Major hygiene issues!

We arrived at the hotel later than expected and only had a few minutes to put our bag in the room and quickly freshen up so we weren’t late for our concert. I considered a quick shower but there were hairs in the tub and it didn’t look very clean so I decided against it. I proceeded to open the toilet lid and found someone else’s feces sitting in there. Yes, someone else’s feces had been left behind in what was supposed to be our clean and “disinfected” room. I flushed the toilet and left for the concert. After the concert we opted to drive two hours home instead of sleeping in that (or any) room at this hotel. I emailed the property the next morning to tell them what happened. No response. Emailed them again two days later. Still no response.

Me

Great room very clean and great property to stay at. A lot of pools and stuff to do.

Great stay

Perfect for families and a chance to get away. Staff is very nice and accommodating. Great stay.

Did not meet our expectations

Upon arrival we were greeted by a unit door left open by the cleaning staff, which did not feel safe. Also, there was a full bag of trash on the doorstep, with bloody towels in it. Once inside we discovered the unit was nothing like anything advertised on the website. All 2 bedroom rooms say they come with at least one King bed, it was 2 Queens. The pictures of the living areas were not even close to how small and outdated this one was. It smelled awful and when we opened the windows to air it out, the blinds dropped a bunch of dust and there were tons of bugs on the windowsills. One bedroom/bath only had a tub, so our friends in that room had to share our shower. The shower and tub both had stains and mold. The toilet was iffy that it would flush and it would spit water out of the bowl and onto the floor. Overall, it was just gross and outdated and we didn't feel comfortable to relax in it. The miniature golf course was nice and the bar had good drinks. The tennis court had a sagging net and the ping pong tables were warped. The arcade games stole our money. The pools are not what is pictured on the website. They were okay, but not as nice. Will not stay at any other Holiday Inn Club Vacation property.

Very Nice property, But Rude Time Share Pushers

We liked everything about this property with one exception. Right up front I told the person checking us in I was not interested in anything offered related to time share purchase I was not going to any lecture about time shares I made myself very clear, I thought very clear but the young lady still tried to tell me i could get discounts on affiliate entertainment opportunities and wasted several mins of my time, because the bottom line was that we would need to listen to a time share spill. It aggravated me very much because she totally ignored what I had been very upfront and honest about and still tried to manipulate me into hearing a time share spill. Why is "I'm not interested" never enough for those folks. I WILL NEVER EVER PURCHASE A TIME SHARE, I don't even want a time share gifted to me.

Did not match the pictures or descriptions on website

Upon arrival we were greeted by a unit door left open by the cleaning staff, which did not feel safe. Also, there was a full bag of trash on the doorstep, with bloody towels in it. Once inside we discovered the unit was nothing like anything advertised on the website. All 2 bedroom rooms say they come with at least one King bed, it was 2 Queens. The pictures of the living areas were not even close to how small and outdated this one was. It smelled awful and when we opened the windows to air it out, the blinds dropped a bunch of dust and there were tons of bugs on the windowsills. One bedroom/bath only had a tub, so our friends in that room had to share our shower. The shower and tub both had stains and mold. The toilet was iffy that it would flush and it would spit water out of the bowl and onto the floor. Overall, it was just gross and outdated and we didn't feel comfortable to relax in it. The miniature golf course was nice and the bar had good drinks. The tennis court had a sagging net and the ping pong tables were warped. The arcade games stole our money. The pools are not what is pictured on the website. They were okay, but not as nice. Will not stay at any other Holiday Inn Club Vacation property.

Over all good service

Only thing was we didn't have room service, when arrived, short on towels. The other first had there sheets in a bag in front of our room. Stayed their till then next day.

Wonderful!

We booked a room very last minute and we’re not disappointed!! The only thing I would recommend is making sure to stay at the main property otherwise you have to shuttle/drive to access all of the amenities. The apartments were huge, nice kitchen (includes all kitchen necessities) beds were soft and luxurious. Jetted tub in the master was a plus! We will definitely visit again.

Not the best get away

The entire check in approach is a bit distasteful. The room was underwhelming.