July 29, 2020
Restroom not clean. Toilet dirty. Staff not helpful. Coffee pot dirty. Fan was not working properly.
July 27, 2020
Very relaxing and a jet tub in bathroom was amazing. The kitchen had all utensils, pots and pans.
July 26, 2020
The condo was spacious, comfortable, Clean and close to the lake.
July 23, 2020
Room, floor and elevator were strewn with left over trash from cleaning service.
July 20, 2020
Wouldn't call it on the lake
bed was nice as was the cleanliness. We came to enjoy Canyon lake and the Guadalupe river the hotel was close to both. I didnt like that I couldn't bring my own drinks to the pool they stated due to the " corona" which doesn't seem logical to me- since they still are willing to serve you from their bar area in disposable cups which people left out as trash around the area....overall its a nice place but for the price I would of expected nicer pools and accommodations.
July 19, 2020
A few minor issues, but overall a good stay
Check-in took a while for staff to find a clean room (5:30pm, check-in was at 4pm). Staff asked if I wanted to drive to room to check and see if it was clean (shouldn’t be my job). Previous occupant’s dirty laundry and trash (3 huge bagfuls) sat at our door until I called the next day to have them removed. Other than the shower not working and the rooms not fully cleaned we had a great stay and had plenty of room. Only one night did I have to park in another lot and walk to our building because our parking lot was full. Street lights or other lighting would have been nice.
July 12, 2020
Family get away
We rented 2 lodge units with the government rate. We were upgraded at checkin to presidential villas which were wonderful. The rooms were very spacious, clean, and included a washer/dryer we loved. The only negatives were there were a few dirty utensils with coffee stains out back into the drawer and the bathroom faucet leaked. . The pools were well maintained and social distancing was enforced. We were able to use the tennis courts by taking our own tennis gear. We enjoyed a long 3 night stay/weekend. we will return.
July 12, 2020
We came with the family at 17 and shared three units comfortably in the presidential suites. Units were very spacious. The big rooms bathrooms and living area made it great for family games
July 10, 2020
Accomodatstiond are nice but dealings with hotel staff are lacking way behind to Say the least. Asking to speak to a manager is useless because response is that they do not come in until later in the day or they are in a meeting. If you ask for a manager to call you back you end up speaking To the same staff member you Originally spoke to but relaying the managers response and not an actual manager anyway!
June 28, 2020
Comfortable bed. Room was clean. Service is lacking.
They need to work on customer service. Very lacking.