Hill Country Resort at Canyon LakeRental Guest Reviews

Disappointed

The Villa I booked had a picture with an in room jacuzzi tub and the room I was given didn’t. The condo was located on a busy highway and it was noisy and difficult to sleep. Checkout is at 10 am, which isn’t great when you can’t sleep because of traffic noise outside all night long. I’m a Diamond Rewards member and that was not acknowledged at all. Housekeeping showed up while I was taking a nap over a “pillow issue”, again waking us up and they had the wrong room. Staff was rude when I asked for a late check out and it was denied. The resort is very nice looking, everything was clean. It was an overall bad experience due to the reasons above.

3 night stay as part as our journey north to Dallas

We stayed 3 nights to visit San Antonio and Austin. We chose the location for its central location to visit both cities.

Worst hotel ever!

At check in was railroad into signing up for a 2 hour sales pitch. After a 7 hour journey to get to the hotel we just wanted our key and get unpacked. So husband agreed to this. We then realised if we didn't turn up a $50 fee would be incurred. Not what you need at check in. Room was across a busy road away from main complex. No pool or ball for basketball court for my boys to enjoy. Couldn't walk across the busy road either. Internet photos of the views from rooms was misleading. We got a back road and private home driveways. The apartment was dull, run down and had rickety balcony furniture. Ants on the kitchen worktop which over run our food on day 2. Mattress in main bedroom was hard and uncomfortable. It gave me real bad back ache and stiffness each of the 6 mornings we stayed there. Did mention to staff twice but no offer to move us. Then said they were full when I mentioned 2nd time. Was wondering how they were full when the carpark for 5 units where we were, was hardly used! Shower cubicle was awful. Full plastic insert with a low pressure shower. Hairdryer not even worth switching on either. For 4 of us was given 3 tini bars of soap, who uses bar soap these days? Mini shampoo and mini conditioner and a mini body lotion. Wasnt really worth the gesture to be honest. Other hotel had reusable bottles and enough for us all the 4 nights. Definitely needed an update here. Which we were told was going to happen soon. Dishwasher tray on the top was stuck and unusable. Mentioned to staff twice but no offer to have it looked at. Hopefully after mentioning to Lisa on checkout, it will be looked at before renting it out again! Even though staying 6 nights, no fresh towels or bedding was offered. Not sure if this is normal practice in America?? After spending 4 nights at the same hotel in Galveston, this stay was very disappointing in every way.

Comfortable and great service

The facilities at the resort were brilliant. There were plenty of pools and other activities. The rooms were spacious and comfortable and the beds were some of the best I have slept on. The real stars are the staff. Polite, cheerful and super helpful. It was a great stay.

Enjoyed my stay would book again

This was my first stay and I would definitely stay at this hotel again. Room was clean, was exactly as described. Appreciated the amenities of the villa, slept well. Only downside was the "community grill" outside my bedroom window. Would have preferred more towels in our room.

Great stay

Enjoyed my stay. Lisa was great and pleasant checking me in at the resort

Great amenities

Overall had fun other then the bad experience in the room

Wouldn’t recommend

I give 0 stars. The bathroom had no hot water. Almost didn’t get to stay due to not being able to check in because nobody working. I came late from a wedding but I assumed since my room was already paid for I could still sleep in my room. Guess you have to return on hotels time not mine.

You won't be disappointed

I enjoyed my stay. Checking in was a great experience, Lisa checked me in, and she was great spirited and kind, Shelia was wonderful, and Anita went out her way to find us a bell cart. Being able to hear nature and enjoy this property was really nice, it has numerous pools for the family, different activities daily starting at 8am to 8pm. My daughter and grandson did the bird house painting and bingo. They have movies for the family nightly, a really cool place.

Great place - Family enjoyed it!

Our family enjoyed our 3 night stay at the resort. We were only onsite 1 full day using the amenities provided, but will definitely look at other venues in the future as we were not aware there were so many other venues. Very comfortable stay and look forward to future stays.