June 23, 2020
Didn’t feel protected from covid 19
Big rooms comfortable bed, the shower had good pressure, staff was friendly and did what they could should a problem arise
June 14, 2020
It was an amazing stay overall! We brought in over 100 guests from our group and it was very organized and all members were pleased.
June 21, 2020
Love holiday inn club vacations
My only issue would be the toilets and bath rooms were very small. I’m 6’9 and my son is 6’11. I k ow we aren’t typical size, but still think they were very small.
June 8, 2020
Great value, questionable service
The suites were a little worn and dated but very well appointed. Very spacious. We had a 3 bedroom villa and it was great for our family. I wish all the pools were open longer. I would like to take my grandkids to the pool early. And the pool at our complex closed at 7. Too early. We were lacking enough bedding for all our guests so we called. It took over 90 minutes to get sheets for a pull out bed and when we opened the package, it was just pillows. I called again in the morning and told them and waited another 70 minutes for more linen. I liked that we could get snacks and drinks at poolside but that meant that we couldn't even bring in our own water. Or ANY of our own snacks.
June 7, 2020
The villa was nice. Beautiful pool. Activity center is closed. Took 3 hours to get checked in.
June 6, 2020
We booked for 4 people- a 1 bedroom with foldout couch. Upon arrival we noticed there was no bedding at all for the couch bed. We called at 6pm and they said sure someone would be there to deliver it. At 9pm, still nothing. Called and they said sorry they gave them to a guy on a balcony hours ago (we didn’t have a balcony). Now housekeeping wasn’t there, so they’d call the maintenance guy to deliver. At 10:45, still nothing and our kids needed to get to sleep. Called and they said “oh sorry we will get them to you in 15 minutes.”Someone knocked, left the bedding at the door, and ran off at 11:55pm. Toilet squeaked the entire time but after all that with the bedding, we just dealt with it. Game room and mini golf completely closed because of Covid. Only 1 pool open and we were on the other side of the main road (had to drive to get to it).
June 5, 2020
Dead bugs all over were the first clue that the room had not been cleaned before we arrived. It had sat vacant for a while. The AC would not cool the room more than 74 degrees. The shower did not work. Called for maintenance four times before they sent someone to fix it, despite telling them we had an event to attend. Unable to shower before the event. Was told the pools were open but when we tried to use them, they were closed. Had to use pool at main building which is not in walking distance.
March 15, 2020
The property and rooms are great. My only drawback was the hard sell upon check in.
March 21, 2020
Quiet location, 50 minutes from San Antonio
Recommend Canyon Lake for anyone looking for a quiet get away semi-close to San Antonio. Clean and quiet, well maintained.
March 14, 2020
Villa units were not the best
Put between the activity center and a very noisy high way. Had to turn up the TV volume to hear above the noise. Noisy bathroom fan had to be repaired. Toilet made noise frequently at night. Had the exterminator come in for roaches. Kitchenette was adequate. Putt Putt was good.