June 8, 2020
Great value, questionable service
The suites were a little worn and dated but very well appointed. Very spacious. We had a 3 bedroom villa and it was great for our family. I wish all the pools were open longer. I would like to take my grandkids to the pool early. And the pool at our complex closed at 7. Too early. We were lacking enough bedding for all our guests so we called. It took over 90 minutes to get sheets for a pull out bed and when we opened the package, it was just pillows. I called again in the morning and told them and waited another 70 minutes for more linen. I liked that we could get snacks and drinks at poolside but that meant that we couldn't even bring in our own water. Or ANY of our own snacks.
June 7, 2020
The villa was nice. Beautiful pool. Activity center is closed. Took 3 hours to get checked in.
June 6, 2020
We booked for 4 people- a 1 bedroom with foldout couch. Upon arrival we noticed there was no bedding at all for the couch bed. We called at 6pm and they said sure someone would be there to deliver it. At 9pm, still nothing. Called and they said sorry they gave them to a guy on a balcony hours ago (we didn’t have a balcony). Now housekeeping wasn’t there, so they’d call the maintenance guy to deliver. At 10:45, still nothing and our kids needed to get to sleep. Called and they said “oh sorry we will get them to you in 15 minutes.”Someone knocked, left the bedding at the door, and ran off at 11:55pm. Toilet squeaked the entire time but after all that with the bedding, we just dealt with it. Game room and mini golf completely closed because of Covid. Only 1 pool open and we were on the other side of the main road (had to drive to get to it).
June 5, 2020
Dead bugs all over were the first clue that the room had not been cleaned before we arrived. It had sat vacant for a while. The AC would not cool the room more than 74 degrees. The shower did not work. Called for maintenance four times before they sent someone to fix it, despite telling them we had an event to attend. Unable to shower before the event. Was told the pools were open but when we tried to use them, they were closed. Had to use pool at main building which is not in walking distance.
March 15, 2020
The property and rooms are great. My only drawback was the hard sell upon check in.
March 21, 2020
Quiet location, 50 minutes from San Antonio
Recommend Canyon Lake for anyone looking for a quiet get away semi-close to San Antonio. Clean and quiet, well maintained.
March 14, 2020
Villa units were not the best
Put between the activity center and a very noisy high way. Had to turn up the TV volume to hear above the noise. Noisy bathroom fan had to be repaired. Toilet made noise frequently at night. Had the exterminator come in for roaches. Kitchenette was adequate. Putt Putt was good.
March 11, 2020
The facility was in great condition of the views are amazing. As a business traveler I feel that because of this there are small details that would make this a five-star resort. Power washing the walkways and outside balconies would add to the beauty of the facilities themselves. Working on updating or increasing the Wi-Fi signal in the guest rooms would be helpful for business travelers. The landscaping is not poor but with small detailed updates could add to an already beautiful location. It is a beautiful place and we will return again soon.
March 13, 2020
If you’re looking for a great place to relax and enjoy some quality time with the family, this isn’t the place......Keep Driving! If you have a concern about the property, suite, room, pool, food or drunken adults terrorizing your children.....Keep Driving! This isn’t the place. The lack of professionalism that exist on this property is mind blowing. The inexperienced staff at the front desk may be able to hand you an ink pen to sign your agreement for an over priced stay but they aren’t able to communicate with their team to resolve issues and concerns. Lastly, the level of disrespect that the shuttle driver has for children is awful. As I signed in and signed my agreement a young lady about the age of 10 was inquiring about a shuttle back to her room from the lobby and he was so very rude and had that been my child you spoke to that way, we would have had words and we certainly would have gone to another hotel or resort.
March 27, 2020
Canyon Lake Dreams
This is one of my favorite places in Texas to visit, and so glad I did during this time of the Pandemic situation. Was a spur of the moment experience and I am glad I jumped into it. The Hill Country area and all the wildlife to see was amazing. The rooms were comfortable, and the view was a dream on the 3rd floor. Wish I could have stayed one more night. Recommend this highly for another excursion.