Hill Country Resort at Canyon LakeRental Guest Reviews

Faulty Doors and Overcharged on a bill

I had a not so good experience with this hotel. We are a military family that just wanted to relax. We were unable to get in our room for our an hr due to a faulty door. We were moved units and the unit we were moved into had a horrible smell. In addition to this, this charged us multiple times and it was a nightmare to mix.

Overall good experience

Noise on lodges near main road was an issue in the evenings, otherwise, top service.

Perfect Getaway

I loved the Presidential Villa, but my hot water wouldn't stay longer then 30 mins. I think the prices at the bar are a bit pricie. The pool by the presidential villa was not working. When we first arrived I was giving the wrong room key someone was already in the one they gave up and I had to go back up to registration.

Great location

Canyon lake Tx is a good get away place the hill country has a lot to do

Excellent place to visit

We loved staying at the Holiday Inn Hill Country resort! Lots to do, great views, pool with bar and food, arcade for the kids, nice rooms!

Vacaciones

Lugar perfecto para llevar a la familia y pasar unas buenas vacaciones, muy cerca de Lagos y parques y con muchas actividades dentro del hotel para los niños y para adultos también.

Dissatisfied member

For the amount we pay per month and in maintenance fees per year we should be staying in a much nicer room. Being a member is totally not worth it for me and my family and now we are stuck with it. There is no way of getting out of it either without paying for some other services. The rooms are not very nice at all.

Friendly staff

We stayed in Presidential Villas and pleased. If you are going to Canyon Lake you MUST get there by 9AM. Minimal guest allowed in park due to COVID. Must eat at Mexican restaurant Guadalajara. Room was clean, pool was nice and would recommend Presidential Villa.

Great Location and friendly Staff

Room had a seal on the door which was expected and the room smelled clean. It wasn't till we woke up to small roaches running around the kitchen area that make us uncomfortable. We did have an issue with the smoke detectors which was promptly attended to. but other than that the beds were comfortable and clean.

Nice Stay, but customer service so so

I like the property, but every time we check in there is some type of problem. This time was when we checked in we were told we still owed for one night though we payed online for both nights. )Come to find out the after we checked in the web site at first charged us for both nights and then refunded one night.) When I asked why we were being charged again at check in, the gentleman who came to help the representative we first spoke to was rude and acted like we were trying to scam them. I had no problem paying to stay, but at this time I though we had already payed as per the conformation email. Since Holiday Inn took over Silverleaf I have never had good customer service at check ins.