August 19, 2019
Love this place! My family and I had an amazing vacation!
August 1, 2019
Not impressed with the room we had.
1. Ice machine never worked. 2. Promised ice and did not receive it until the next day. 3. Doorbell was not yet installed in this unit. We had to wait around for maintenance to install them. 4. A/C leaking water and 1st set of maintenance men tried to fix the issue. However, A/C still not cooling. So, a 2nd team came to fix it. 5. It was not cool while we slept. That was not comfortable. 6. We ordered a pizza pan and never received it. We could not make our pizzas. 7. 1st group of Maintenance men left trash and second group cleaned it up. Over all, it was not what we expected from Holiday Inn.
August 11, 2019
Family Final Trip
Overall the facility was great. The only issue we run into on the multiple times that we have stayed at this location is check in. The last two timea we have had to stand in line for close to one hour. This trip tgey gave us a room with people already in the room naked in the bed. Very disturbing and uncomfortable feeling for the two party’s involved.
August 10, 2019
A weekend at Canyon Lake
The location is great with some local restaurants and grocery store in a one mile radius. The Canyon Lake park is really close and the hotel offer accommodation for boats if you are local and want to bring one. Now, the hotel feeling and service is below average. The check in take for ever as this location they run a timeshare and they always take long to process people to hook them on the tour. I am adjusted to better quality properties for Holiday Inn Vacation Club, this one is below average.
August 10, 2019
Great family place
Great value with the size of the rooms and all the amenities. Nice location close to canyon lake. We had fun playing mini golf and ping pong, great time spent with family making memories and connecting.
August 11, 2019
Not Holiday Inn standards
As an IHG member I am a little upset at how I was treated. Upon check in I was told I was charged for two rooms. We booked a 2 bedroom king presidential(1 room). At the second check in counter where I was almost pushed to buy many extras was told they would take care of the extra charge. It is now a day later after check out and I do not see a reversal of payment for the second room. During our stay the room above us was extremely loud. We called the office for help. They said they would send someone but never did. This happened thurs night fri night and sat night. $8 for extra towels which eventually the staff gave to us with no charge. Liz at the front was great, Loraine at the pool was great everyone else is a ghost especially when you need something. I would not recommend this to anyone thinking they will get a holiday inn experience. I felt as if I was tricked and stayed at a time share with very poor management. I will review again if and when I get my refund. The area is a wonderful location and the experience could of been much better if more thought and energy was put into customer services.
August 8, 2019
Eight from Dallas
The carpet in the three rooms we were in doing I’ll stay all I had stains and probably need replacing. Please see my comments on the excellent service I received from the front desk during our stay from a “Monica”. She was extremely helpful in getting us into a comfortable location and dealt with a mixup of reservations from the beginning. Monica deserves an add a boy and perhaps some kind of a merit raise?
August 7, 2019
Best overall experience
Clean rooms. Spacious floor plans. I won't ever stay anywhere else
August 6, 2019
Great location, close to the rivers and lake access. Local grocery store is close too. The room was perfect, we had 10 of us and the fold out beds were comfortable too. Plenty of room for all of us to enjoy. The 3rd bathroom was awesome.
July 29, 2019
Loved my stay cation it was so nice love everything