Hill Country Resort at Canyon LakeRental Guest Reviews

Not the best experience

I pretty much explained the whole situation in my ratings. I was changed rooms ultimately but its not the point its our health and well being isnt taken seriously that was the upsetting thing about our whole getaway.

Relaxing and clean villas

Nice weekend getaway. The lake is very close and l like that there is a very nice grocery store nearby.

Run down

Restroom not clean. Toilet dirty. Staff not helpful. Coffee pot dirty. Fan was not working properly.

Comfy beds

Very relaxing and a jet tub in bathroom was amazing. The kitchen had all utensils, pots and pans.

Comodidad

Habitacion me encantó , muy cómoda, amplia, con todo, lo básico y necesario. Lo único que recomiendo es limpiar el area de las escaleras estaban muy sucias, los alrededores también cuenta para dar buena impresión.

Spacious room

The condo was spacious, comfortable, Clean and close to the lake.

Roach problem

Numerous problems with this stay. Asked for a unit with easy access, got one that was down a flight of stairs. Was given a key that didn't work. Major roach problem in the kitchen. I reported the roach infestation as soon as it was noticed (got into our meals on the kitchen counter - our food had to be thrown away). I was told someone would call me the next day to follow up. It is now three days later and still no call or email.

My Review

Room, floor and elevator were strewn with left over trash from cleaning service.

Wouldn't call it on the lake

bed was nice as was the cleanliness. We came to enjoy Canyon lake and the Guadalupe river the hotel was close to both. I didnt like that I couldn't bring my own drinks to the pool they stated due to the " corona" which doesn't seem logical to me- since they still are willing to serve you from their bar area in disposable cups which people left out as trash around the area....overall its a nice place but for the price I would of expected nicer pools and accommodations.

A few minor issues, but overall a good stay

Check-in took a while for staff to find a clean room (5:30pm, check-in was at 4pm). Staff asked if I wanted to drive to room to check and see if it was clean (shouldn’t be my job). Previous occupant’s dirty laundry and trash (3 huge bagfuls) sat at our door until I called the next day to have them removed. Other than the shower not working and the rooms not fully cleaned we had a great stay and had plenty of room. Only one night did I have to park in another lot and walk to our building because our parking lot was full. Street lights or other lighting would have been nice.