Hill Country ResortRental Guest Reviews
(370 reviews)Resort rating is 3.9 out of 5 stars. Click to see all 370 reviews.
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed at the resort. Write a Review
Hill Country Resort
November 27, 2020
Waited 2.5 hours for room to be ready. I did arrive early, was told my room was being cleaned and was no problem, 15 minutes we could be in the room. Went and got a late lunch, returned and room not ready, waited 2.5 hours parked outside, no cleaner arrived, cleaning not done - room was a mess inside. Went to front desk, was informed they were just waiting on "clean certification." Went back to the room, now key no longer worked, interesting. Went back to registration got new keys, took 15 minutes, returned to room and it had been "cleaned" and "certified" with sticker in place. If we were not committed to our plans we would have left. There was food in the sink drain, a used wash cloth on the shower curtain, crumpled tissue behind the toilet, hand prints on the mirror, a dead bug on cab shelf above fridge, a chromecast left from another guest hanging from living TV, the coffee table was sticky, and we found a sock in the chair cushion. Decided we didn't want to deal with staff anymore, went to the store, bought cleaning supplies and cleaned the room ourselves. I know I'm not a timeshare owner, but a minimum standard was promised, and expected, and met elsewhere. Almost exclusively, we stay in IHG properties, and like most we have not been traveling much. This was shock how poorly our safety, our time, and the word of the staff were tossed aside, at this location. If were told up front, sorry the room wont be ready until 4, please come back then, we would not have seen behind the scenes how crazy all of the Covid stuff is laboring the process and would not have been nearly as critical if we had not experienced such a rushed poorly cleaned room. We do appreciate the efforts that are being made, but for us, hopefully only us, this was a one off failure caused by the staff trying too hard and then failing to accommodate an early arrival. Under promise, over deliver = happy customer
November 15, 2020
Wonderful Anniversary Trip
We stayed at the resort for our anniversary. Lori and Dez did a wonderful job decorating the room, my wife was pleasantly surprised by the decorations. We took advantage of the mini golf which was decorated and very nice to walk through at night. We did the Lakeside Dinner and AJ, Peyton, and Lauren were very attentive and made sure it was a wonderful time.
November 8, 2020
We had a lovely visit. The inside staff were very nice. I just wish there had been some guidance on how to get to the open boat ramps.
November 15, 2020
Escape to the Hills
Great getaway from home especially during covid. Everything was clean, social distance was perfect and the kiddos got to just relax and be kids for the weekend
November 15, 2020
Very large, comfortable rooms and well stocked kitchen.
We enjoyed the hotel and the overall experience. Several pools to chose from. Large game room. The Grill restaurant delivered great food.
November 2, 2020
This is more like an apartment than a hotel room! Our two bedroom two bath unit even had two full kitchens. The soaking tub was like a small swimming pool for our little grandson It’s right next to a huge two person shower. The grounds are beautifully maintained, with playground equipment by the pool to keep the kids active. Two couples and two children would find this type of unit extremely accommodating.
November 6, 2020
Our stay at the Holiday Inn in Canyon Lake was fabulous, the rooms were very clean, beds comfortable. Edward who helped me at front desk was very helpful he is an asset to the company
November 4, 2020
Not so clean room
Upon arrival the staff was very friendly. We had been flying all day and when we got to our room we were very hungry. We needed a frying pan and discovered there wasn't one so I called to have one delivered. It took 3 calls and 1 1/2 hours later to get one. Upon going to bed I pulled back the top covering and there was a reddish-orange stain on the fitted sheet! A telephone call took 45 minutes for staff's arrival. There was a large stain on a chair in the living room and gum on the fireplace .
October 26, 2020
Excellent family vacation
This was a wonderful, spacious property for a family getaway! They had a lot of extras for the kids for Halloween!
October 30, 2020
Nice setting, clean, comfortable, relaxing
Great place to stay. Will visit again. Lots to do and see around Canyon Lake, especially in the spring/summer which will be our next visit