Hill Country Resort at Canyon LakeRental Guest Reviews

great service

very nice and comfortable it is a good place to visit

Room

The room was very outdated several stains all over the carpet the refrigerator was not clean there were ketchup stains inside the freezer did not work the sofas were uncomfortable and the pull out mattress is worse. The noise from the people above us kept us up until 1 am

Excellent

Great place to stay. Plenty of room in the 2 bedroom villa with a sleeper sofa. Love the jet tub in master bath. Kitchen, washer and dryer helpful. Comfortable beds and great views.

Stressful Stay!

Upon arrival for check in, explained to the front desk lady that my husband was stranded in the lake and was waiting for us. We had driven here and had luggage/groceries we still had to put away. Even after telling her we were in a hurry, she tried to give us a sales pitch, trying to get us to go to some presentation. I explained to her over 3 times that I didn’t have time to discuss that right now; that we needed to get to our rooms. She became rude and unhelpful. I asked her if she could explain where the rooms were. She said “I gave you a map; it’s on there.” I then asked if she could save time and guide us real quick. She said “It’s right there, across the street”. After 30 minutes trying to locate, I was becoming near tears and was stressing about getting to my husband. I called the front desk from my cell and a very nice lady stayed on the phone until we located there correct building. At that point, we frantically rushed to get everything unloaded (we had frozen/cold items needing to be put away) and in the process I broke a nail. I know that sounds petty but I just had them done for vacation and they were expensive - plus it hurt so bad! At this point, I did cry. The rooms were dingy and had yucky stained floors. One of our rooms didn’t have a working phone. We had to use the other rooms phone to call for assistance. We stayed for 3 nights, had 2 square Separate rooms. Not one time did anyone come to clean or provide additional soap etc. I called to ask for additional towels after the second night. They brought one towel. We had a total of 7 people. So, I had to call again. I feel like I could not get out of the horrible experience I had upon checking in. That lady really ruined our experience and made for a very uncomfortable/stressful stay.

Canyon Lake / Hill Country Mini-Vacation

We try to book the same accommodations every year around the same time. The last couple of years this has been an excellent value for our vacation and relaxation. The Suites are usually well equipped for our stay and the view is excellent. Love it here and intend on returning. Thank You

Major hygiene issues!

We arrived at the hotel later than expected and only had a few minutes to put our bag in the room and quickly freshen up so we weren’t late for our concert. I considered a quick shower but there were hairs in the tub and it didn’t look very clean so I decided against it. I proceeded to open the toilet lid and found someone else’s feces sitting in there. Yes, someone else’s feces had been left behind in what was supposed to be our clean and “disinfected” room. I flushed the toilet and left for the concert. After the concert we opted to drive two hours home instead of sleeping in that (or any) room at this hotel. I emailed the property the next morning to tell them what happened. No response. Emailed them again two days later. Still no response.

Me

Great room very clean and great property to stay at. A lot of pools and stuff to do.

Great stay

Perfect for families and a chance to get away. Staff is very nice and accommodating. Great stay.

Did not meet our expectations

Upon arrival we were greeted by a unit door left open by the cleaning staff, which did not feel safe. Also, there was a full bag of trash on the doorstep, with bloody towels in it. Once inside we discovered the unit was nothing like anything advertised on the website. All 2 bedroom rooms say they come with at least one King bed, it was 2 Queens. The pictures of the living areas were not even close to how small and outdated this one was. It smelled awful and when we opened the windows to air it out, the blinds dropped a bunch of dust and there were tons of bugs on the windowsills. One bedroom/bath only had a tub, so our friends in that room had to share our shower. The shower and tub both had stains and mold. The toilet was iffy that it would flush and it would spit water out of the bowl and onto the floor. Overall, it was just gross and outdated and we didn't feel comfortable to relax in it. The miniature golf course was nice and the bar had good drinks. The tennis court had a sagging net and the ping pong tables were warped. The arcade games stole our money. The pools are not what is pictured on the website. They were okay, but not as nice. Will not stay at any other Holiday Inn Club Vacation property.

Very Nice property, But Rude Time Share Pushers

We liked everything about this property with one exception. Right up front I told the person checking us in I was not interested in anything offered related to time share purchase I was not going to any lecture about time shares I made myself very clear, I thought very clear but the young lady still tried to tell me i could get discounts on affiliate entertainment opportunities and wasted several mins of my time, because the bottom line was that we would need to listen to a time share spill. It aggravated me very much because she totally ignored what I had been very upfront and honest about and still tried to manipulate me into hearing a time share spill. Why is "I'm not interested" never enough for those folks. I WILL NEVER EVER PURCHASE A TIME SHARE, I don't even want a time share gifted to me.