Hill Country Resort at Canyon LakeRental Guest Reviews

Great beds

It was a very nice stay Nice clean beard kitchen awesome job

Awesome customer service

Everyone from the staff was helpful especially Robin and Ruth

Dirty

Very dirty. The room was in terrible shape. Very worn out. Floors dirty, counter tops had hair still on them, safety seal missing off salt/pepper shakers, the ledge above the bed was gritty and there were unknown fluids splattered on wall, booger on the door frame, tile broken in master bathroom. This was and extreme safety hazard and shoes had to be worn at all times to keep from cutting feet. No maid service unless asked for. Had to remove own trash.

Great little getaway

Friendly staff, easy check in and check out, room services provided for breakfast, lunch and dinner.

Overnight Stay

While we were only on an overnight stay, it convinced us to return later for an extended visit. Very relaxing room that was very clean and spacious.

One night stay

Toilet didn't flush and had to take the top off to flush the toilet, carpet had food crumbs and plastic wrappers on the carpet, the clean sticker was not on our door but was on the door next to our room. Clean towels were dumped right in front of door as we walked out and tripped over them. 2 dogs were barking at 6:30am for 2 hours until we left. Light in bedroom was turned sideways and loose on the wall. Bath tub was dirty. Floor in front of refrigerator had juice stains on the floor because kitchen was not mopped Beware of the pushy time share pitch when you check in.

Great folks and nice clean grounds

Great people and plenty to do, would recommend for families to get away. I will return next time with the wife and kids.

Don't Waste Your Time and Money!!

We stayed here during April 2021 when pandemic protocols were still somewhat in place, so take this with a grain of salt. GOOD: clean room, very quiet, lovely fireplace, comfortable bed, BAD: room toilet seat was broken (slid off when you sat), advertised pools were closed (except 1), sales "pitch" was horrible (they said it would last 90 minutes - it went on for over 2 hours so blew one morning of our vacation). Salesperson (K) was lovely, but her "manager" (J) was rude, pushy, and loudly referred to us as "weird" and then tried to cover it up by saying she was remarking that the tablet she was using was strange -(but she was EXPERT at using it). We were TOTALLY turned off.

Rooms and view

The rooms were very clean and spacious. The staff that we encountered were very nice and courteous. The view from the balcony were absolutely beautiful from morning to the evening sunset.

to many steps to get to room

I'm 70 years old and had to climb many flights of steps to get to my room part of the steps had caution tape on it. I came for a family wedding and most of my family were given rooms across the main street from us so we always had to drive over to visit with them. I told them when I made the reservation we were with the wedding and they had blocked rooms why we were put so far away I don't know. we paid the same price as my other relatives did. Also my sons girlfriend wanted to use the whirlpool tub but the water was luke warm and the jets didn't work. I've stayed at many Holiday Inns before but this is the worst one I've ever had.