Hill Country ResortRental Guest Reviews

Spacious rooms, very comfortable bed

We truly enjoyed our stay. From the kitchen with all the main supplies. To the hot tub in the rest rooms. The bed and pillows were very comfortable and we had a good night sleep. I wish I would have had more days to stay there. Already planning on going back in the summer. Staff was very nice. The whole hotel area were very clean.

Staff

When arrived they were more interested in trying to get us to listen to their sales pitch than anything else. Very rude. Cleaning staff needs to be retrained since food was left on top of the refrigerator from the previous renter and the bathroom floors were dirty.

Beginning to feel this survey is too long

This survey began innocently enough, but it has become a bit too invasive. I enjoyed my stay, that is enough.

Beautiful Resort

Love the place. Location great for lake, dining, and groceries.

NOT a villa

I made this reservation by calling the IHG reservation toll free number, as I do every time. The reservation was easy and quick. I am a platinum elite member. On arrival at the property, we found that the reservation representative was not factual in regard to our most recent reservation. I requested, and was told, our accommodations would be a single story "Villa with no stairs". In FACT, the tiny room was on the THIRD floor of a converted apartment building. The "Villa" was also located about 30 feet from an extremely high traveled highway (Directly off the master bedroom and back porch). Highway noise was barely worse than the children in the unit adjacent to us. (Mind you there were 9 units in this "Villa", 2 on each floor) and we were placed directly next to the screaming children. There were only 3 of the 9 rooms booked in this "Villa". The bed, how do I put this, THE WORST independent spring bed I and my wife, have ever experienced at a rental. I could see impressions of the coil ends on my wife’s side. The "master bath"... totally creepy. No shower, but a huge soaker tub with the creepiest mirrors at EVERY angle. In order to take a shower, we had to go into the 2nd room, and use that shower. The toilets, LITERALLY one (1) foot off the floor. We felt like we were back in kindergarten. Overall, since becoming an IHG member, the worst stay and the most untruthful description from the IHG reservation assistant. Pathetic. The picture I uploaded shows the highway and directly across that highway is what they call a "Villa"..... same as we stayed. That is an apartment building converted into a TIME-SHARE..... I cannot believe I wasted 35000 of my points for this place. AT LEAST the staff was very kind and courteous.

Comfortable bed

We truly enjoyed our weekend getaway, enjoyed having the fireplace bc it was a chilly weekend. Our only suggestion was to have ice made in advance in the freezer

Lots of room!!

We stayed in the 3 king size room and was surprised to find out it had 2 separate living areas. One room had a full size kitchen, living room, fire place, dining room, bedroom and bathroom. The other room had a bigger full size kitchen, living room, dining room, washer

Great room

Had everything I needed for my stay. Over looking the lake.

Two Reservations, so two bad reviews

Since they could never merge my two reservations, I guess I will post two reviews. Looks like the hotel stacked the deck with some favorable reviews over the holidays. I can tell you other folks had the same experience as I did. Filthy, unmaintained rooms, long wait times to check in and out, and no effort to correct or address any complaints. My e-mails and photo evidence of poor conditions garnered no response from property manager. In addition, I had to call into Rewards HQ to get my points credited to my account for the stay.

Nice hotel

The staff were professional and courteous. I will stay again.