Hill Country Resort at Canyon LakeRental Guest Reviews

Friendly staff

We stayed in Presidential Villas and pleased. If you are going to Canyon Lake you MUST get there by 9AM. Minimal guest allowed in park due to COVID. Must eat at Mexican restaurant Guadalajara. Room was clean, pool was nice and would recommend Presidential Villa.

Great Location and friendly Staff

Room had a seal on the door which was expected and the room smelled clean. It wasn't till we woke up to small roaches running around the kitchen area that make us uncomfortable. We did have an issue with the smoke detectors which was promptly attended to. but other than that the beds were comfortable and clean.

Nice Stay, but customer service so so

I like the property, but every time we check in there is some type of problem. This time was when we checked in we were told we still owed for one night though we payed online for both nights. )Come to find out the after we checked in the web site at first charged us for both nights and then refunded one night.) When I asked why we were being charged again at check in, the gentleman who came to help the representative we first spoke to was rude and acted like we were trying to scam them. I had no problem paying to stay, but at this time I though we had already payed as per the conformation email. Since Holiday Inn took over Silverleaf I have never had good customer service at check ins.

Not What Expected

The check in process was good regarding the procedures with Covid. However the clerk was very persistent on getting us to watch a 90 presentation for timeshares. We were not interested. Once we went to the room, the door was open and the place was not cleaned at all. I called the front and they said they will let us know when its clean. 30 mins later we went to the room to find out the cleaning lady had just got there and we had to wait another 45min. Once in the room we noticed black hairs on the linens and I requested new bedding. They only dropped them off and did not change them themselves and we had to use the original cover that they did not replace. The restroom was also clogged so I let the front office know that we will be out and to please take care of it. once we returned they did unclog it, but it was really dirty and there was no brush or supplies for me to clean it. also we did not have any soaps for the restrooms or the kitchen. I tried to use the dishwasher so that way i can at least wash the dishes and that did not work. So I just left them there.

Canyon Lake Holiday Inn

Lots of different room locations. The three pools have different usage hours. The cafe is located on one side of the road so not terribly convenient depending on where your room is located.

Hill Country Resort at Canyon Lake, TX

Great relaxing stay! Lake is right around the corner for easy access. Overall pretty good experience.

Love this place!

We had so much fun! Everyone was so friendly! We felt very safe! Sanitizer every where! We will come back for sure! Very relaxing!

Great Value, views and relaxation

one toilet barely flushed. Room was huge 2 bedroom grand w/king beds, great views from front door and balcony. Excellent staff service. So close to lake and restaurants. You have to try Granny D's. Full kitchen in both suites. They are connected, but have separate entrances. Separate shower also. 2nd suite only has tub/shower combo.

Great accommodations and customer service

Several of our extended family came together here at the resort from different areas of Texas. The resort staff worked diligently to make sure that we had units together in the same area of the resort and the accommodations were fantastic. The units are very comfortable and have everything we needed. The pools were great and the staff amazing.

Fun little get away

This is a big property with a lot of fun stuff to offer. My kids loved the pool and mini golf. The only down side was after checking in (which took 45 minutes) we drive to our room (which we had to drive down the street to) and our key didn’t work! They fixed it and were nice, but it sucked after a long process to have to drive back to the lobby building. The main pool had fun music, jacuzzi and a bar with food service. It was a great value. Just be aware- they might offer you “oh, it’s your first time, we will give You discount tickets to fun places” — but they want to make you go to a timeshare presentation.