June 9, 2019
good room and bed, just not top notch as other CLUB places
Holiday inn club has set standards USA wide. Hill country location is not up to those standards yet. I’ve stayed at ambassador and presidential (both good). The villa I saw in 2018 was old(nasty couch, peeling table, and a roach). I stayed in bld 47, room 225 this year. It was cute and updated, but the maid should have reported these things before anyone got a key(numerous bugs flying in kitchen and bathroom, master bath didn’t drain properly, dishwasher had standing water, the refrigerator did not have a handle. I reported it and all was corrected. Good. (I just thought they would notice imperfections before handing a key out for the price we pay). Another thing that I didn’t report at that time is that 2 of my guests were locked in the guest bathroom for a bit. I did not see it myself but they said once you close the door there is no handle to grab to open it from the inside. That seems like an easy fix by installing some hardware. I just wanted you to know. The only time I used the facilities was on 6/8(sat) to get a drink from the bar and go to pool. The lady bartender had no personality and moved like a sloth. It took 15 minutes to get a drink when no one else was at the bar. She even spent more time trying to figure out how to open the umbrella. Maybe she does deserve a job somewhere with holiday inn club, but it is not at the bar. Get the right people in the right jobs. I am sorry to gripe, but truly I am just wanting to help. I love canyon lake and love all other clubs I have been to. The hill country will get there but just needs a little help. Thanks.
June 8, 2019
Great property. Easy access. Great parking. Good bedding and nice patio and pool areas. Perfect location. Needs Restrooms in the Registration area. It was pouring rain when we arrived. My friends asked where the restrooms were and they told them outside. They didn’t specify where outside. This was the only rude person we encountered. We will visit again. Need to add fans to the patio balcony areas. Texas is HOT most of the time! Privacy screen for patio balcony area so you are not starring at your neighbors. Overall a very nice property. We will return when it is cooler!
June 8, 2019
Very dirty and bad service
Very unhappy with my stay and will not be staying there again
June 7, 2019
Love the proximity to Lake
Our room was loud but we loved being so close to the lake.
June 2, 2019
Nice spot in the Hill Country
We stayed only one night on our recent trip to Texas, but enjoyed the Hill Country Resort. The rooms were clean and comfortable.
June 3, 2019
Nice comfortable rooms but all down hill from there.
IHG 800 reservation number won't give you the best deal. Do it yourself on line or you will not get the best rate. I found the same room within minutes af making my reservation for 80$ cheaper than their suposed best rate. Check your credit card charges after check out. Mine was over charged. Dine out if you want a decent meal. The rooms were great clean and comfortable but that was the only positive we came away with.
June 3, 2019
From other reviews, I expected a high pressure sales pitch to buy a time share. Pitch turned out to be brief and relatively painless -- it concluded when I made clear we were not interested. Everything for our overnight stay was great, except that the small (heated) swimming pool was closed. (It appeared dirty.)
May 27, 2019
Nice rooms and amenities
We had a family getaway with 10 of us enjoying a 3 bedroom ambassador penthouse. Room was beautiful with updated appliances and 2 balconies. We had a great time and would definitely go back!
May 11, 2019
Nice room despite a cpl issues
We requested resort side upon booking and check in. I offered to pay for an upgrade. We were still placed across the street in an apartment style building. We paid for a resort experience and did not receive one. Our view was of a highway, not a lake. We would have had to drive across a busy highway to enjoy any resort facilities. Very disappointed.
May 26, 2019
Memorial Day Annual Trip
We had an awesome time at this resort. Everything good in the room situation but we didn’t have any extra bedding for the pull outs. Seems they had a problem with not restocking them. Pool closes at 10pm which means the hot tub too. We wanted to spend more time there but got asked to leave. Hotel has boat parking and trailer parking which is nice if you bring one for the lake.