Hill Country Resort at Canyon LakeRental Guest Reviews

SA Resisent

Accomodatstiond are nice but dealings with hotel staff are lacking way behind to Say the least. Asking to speak to a manager is useless because response is that they do not come in until later in the day or they are in a meeting. If you ask for a manager to call you back you end up speaking To the same staff member you Originally spoke to but relaying the managers response and not an actual manager anyway!

Comfortable bed. Room was clean. Service is lacking.

They need to work on customer service. Very lacking.

Family Get Away

Our family enjoyed our stay, the rooms were clean, and staff managed to get our rooms in same building and same floor. I understand the restrictions with amenities, but times for the pools were very limited and hard to explain to children who do not understand that they are not able to swim. My suggestion is to extend hours for all pools for same length of time especially during holiday weekends.

Fun Stay

The room and grounds were good. We did have a few issues thought..And a question..,.we are Holiday Inn rewards members...do we get points for this stay? The check in area is terrible. Too loud and confusing. Also this was our first stay and the directions to our unit were no helpful at all. We did not know that the property crosses a street. There was nothing in the packet about pool hours and the signs were confusing. The sign had the 10pm closing time and the pool was closed at approximately 6:30-7pm. The lighting in the bath/shower/toilet areas are aweful...way too dim for people with vision deficits like me.

worst stay in travel history

toilet was broke upon arrival ,service man repaired had to repair self after he left, There was a domestic confrontation in the room down the hall that lead to a all night shouting match and car racing 1st night ,0 sleep . Blinds in room were not operational ,bed was broken down so bad only one person could sleep in it. Walls in room so thin you could hear people in other rooms all night. Had call security room above was a wrestling match that went on for about 2 hrs. OVERALL VERY BAD EXPERIENCE.

Great weekend

Check-in process was smooth, but the room wasn’t ready. 1 1/2 hours was a little long to wait for the room to be ready, but once we got in everything was great. Clean, well equipped and spacious rooms. Will definitely stay here again.

Vacation Nightmare

This was the worst family vacation ever! We had 2family dinners and 1 breakfast interrupted with maintenance issues. Our problems ranged from no AC to having to move rooms twice to 3 refrigerators going out to our kitchen being flooded to the dryer not working. And the list doesn't stop there. And the fact that I had to pay for this stay and the amount I paid is even more ridiculous!

Great getaway

The room and property are great. We had two rooms, and they were on opposite sides of the resort, which was terribly inconvenient. It would've made all the sense for the resort to have them together. The pools were closed on a rotating basis, forcing everyone to be in less pools. Having all pools open would allow more social distancing.

It was good for the price

We were satisfied with our stay. We liked that it was close to the lake and close to restaurants. It felt very homey in here.

Didn’t feel protected from covid 19

Big rooms comfortable bed, the shower had good pressure, staff was friendly and did what they could should a problem arise