Hill Country Resort at Canyon LakeRental Guest Reviews

Bed

Had ants in my bed took 3phone calls to get it taken care of and 2 hour wait

Needs update to furnishings t

The property was very pretty. Room itself needed updating of furnishings. Beds very comfortable. Dining room chairs uncomfortable. Used pillows to soften hard edges. Sofas real low. During rainstorms the register above counter got large drops of water around edges. Some dropped to furniture. Mr Irvine the maintenance gentleman was very helpful in explaining the problem and wiping it up. He was also there to reset the router when the internet wouldn’t work properly. He is a gem that shined bright at the property.

How can we top this one ?

Will if we were given the 10 year Celebration red carpet service every visit,we'll take it . We loved it. congratulations on your 10 year anniversary!!!

Great beds, big suite

Very good for family vacation. Great entertainment , mini golf, arcade

Will never stay at another Holiday Inn again

Read what I wrote in the other section. It goes through just some of the issues we faced while staying in your motel

Far beyond anything I could have imagined!!

I highly recommend this hotel to anyone looking for a 5 star experience on a 2 star price. It exceeded my expectations on every level and continued to impress me throughout my stay. Will definitely be going back soon!

Awesome condo and view.

I met my brother at Hill Country for a mini vacation. Our condo was perfect. Very clean and overlooked the swimming pool. We were close to wonderful places to dine. Grocery store in walking distance. We stayed in a two bedroom grand villa penthouse. I am a silverleaf owner three times over however, I have not stayed in what is called a Presidental condo.

Horrible Experience

Check inn is horrible, only 2 people at the front desk with a long line of almost 20 guest waiting. IHG Membership is careless in this property. The check inn is at 4 pm and we received our keys after 5 pm because our pre assigned room was not clean. Employees didn't care about customers and they don't know what customer service mean. Horrible stay.

This place is a DUMP and service is terrible

Check-in took more than 1hr Room was not clean and MBR Toilet has feces in it and mirror was not cleaned. I requested for a change of room as was told that there was nothing available. Items were missing from Kitchen and took over 2hrs to get them Room was for 6 people yet no bedding pack. Ordered at 9.30pm and received at midnight. Next morning coffee maker was not working and got a replacement after 2hrs. Asked for GM but till date, she refused to respond to me. The service and experience are terrible. Used to be nicer under previous management

Good price for 3 nights.

Checking in was great, the only thing was when we were trying to get our parking passes, they tried to sell me to go seeing a time share. Took me like 20 minutes to get the lady to stop and take no for an answer. I'm there to enjoy my mini vacation no listen to a time share. On the property where we stayed the swimming pool was murky and smelled way too much of cloring. The arcade and shuffle board were at the main check in office. Would be nice if that was on all the properties. The only other thing was, that in the bathroom not all shelves were clean, some were dusty. So it kind makes you think, if they dont clean that, what else is not. Other than that, plenty of space and comfortable for 3 families.