Hill Country Resort at Canyon LakeRental Guest Reviews

Customer service horrible and much more!

Trying to get in touch with hotel is a headache! They focus more on time shares/owners more than their daily rental customers! I decided to stay at this hotel because it was kid friendly based on pics online and because they offered a 2 bedroom and 3 bed rental for our family and nannies. Sadly once we arrived they tried to sell us a time share... and after 4 hour drive that's the last thing I wanted to hear but we had to go thru them in order for us to get parking pass! RIDICULOUS! So all the kid activities are around the registration building and unfortunately we were put in the rooms across the highway and was not within walking distance .Once I got to our rooms I called front office and begged them for rooms near front office because my nanny could not cross the street with my children in a safely manner! They were non cooperative and refused to give me another room near all the kid stuff/events. We were attending an adult wedding so we would be taking our car so this was the reason for concern of the safety of my children having to walk at least 15min to cross highway and back to kid activities!

Great staff!

We loved the views from our room of the lake! The staff was very courteous and a pleasure to deal with.

Great stay!

Very welcoming! Everyone was amazing and we will definitely be back!

Family Down Time

Once or twice a year we as a family try to meet some where to just enjoy some down time. Turn the phones off, cook a nice meal and sit back and relax with the grandkids. The kids absolutely loved the fall activities and the staff was great. Can't wait to see which destination is next.

Feast of Tabernacle

We reserved two of your 3 bedroom villas for our yearly event - The Feast of Tabernacle. The space was large enough to have our daily bible study. We had more than enough bedrooms for everyone. The pool was near and very clean. The beds were so comfortable. The resort was beautiful. Easy access to the store. Everything was excellent except when we called for towels we didn't get the linen the same day. We called twice in one day and also called the next morning and the towels were delivered later that day. But overall we enjoyed our stay. Thanks

Poor choice for our weekend stay In hill country

Booked a weekend stay for a birthday get away and relaxation. Arrival was not pleasant, took 15 minutes to locate check in lobby. Our room was 1/4 mile from the main facility across a busy highway that splits the property. The lobby was so loud it hurt my head, literally. Turns out the property was a timeshare resort so we had to sit through that pitch. Our room was so far from the facility we didn't use any resort amenities. Local restaurants were more convenient. Overall the weekend was bad.

Great stay

Everything was great! The only reason it’s rated a 4 is because the beds were not real comfortable. Maybe a little upgrade would help. Other than that they exceeded my expectations!

Poor condition of room.

Water in shower was not hot. Moldy smell in room. Too much traffic noise.

Good place to stay with lots of room

Traveling with a large crew can be problematic. Enjoyed the 2 separate rooms with living and kitchen. Plenty of quality spread out space.

Pushy salespeople, broken amenities, in room cricket infestation.

A forgettable experience in every way. Difficult check in process with hard to find rooms. Was not told one needed to leave the property yo circle back to a different poorly marked entrance. Pool and hot tub out of order. Room filled with giant crickets. No ice available.