Hill Country Resort at Canyon LakeRental Guest Reviews

Great customer service, but dirty room

Room could have been much cleaner. The bathroom was dirty upon check-in. (You could see urine on the toilet seat and down the toilet.) Great amenities for the kids and close to the lake.

Not what it's billed to be

My family and I had a terrible experience at this "resort" for what was supposed to be a two night getaway. However, we had such a poor experience that we actually just forfeited our second night stay and decided to go home. First of all, we were using two free night certificates for our stay. By design, these have to be booked separately. After I booked them I called three times to ensure that these stays were combined and that we would have the same room for both nights. My last call was the day before my stay and they confirmed that they had been combined. Upon check-in I was informed that my rooms were not combined to be in the same room for both nights, but that the room for the second night would be close by. This was eventually resolved, but shows that they don't have their act together in booking. Secondly, I arrived for check-in at around 4pm. I was told that my room had still not been approved to be rented out and that it would take around 20mins while they sent someone to inspect it and approve it and they would give me a call. I am a Platinum IHG member which is supposed to allow for priority check-in so this was unacceptable, especially at 4pm. Then they sent me over to the vacation desk so that I could "get my parking pass", but they really send you over there so someone can try to sell you a membership (read: timeshare) at the resort. Luckily a few "no thank yous" were enough to get them to drop it. I decided that my family and I would check out some of the "resort" amenities while we waited a short time. We took my young child to the on-site arcade, which had maybe 10 machines/games to play, half of which were out of service. Then we went to check out the mini golf. This might have been a good time, but the course was not well maintained. Every square inch was covered with catkins (the little green tree worm looking things) which made it impossible to get a ball from point A to point B with any confidence. We then attempted to check out any on-site dining options for dinner. They were non-existent save for a small snack stand type operation. After this I realized it had been 45 mins or so since I attempted to check in and I had received no call saying my room was ready. I went back to the front desk to inquire and after being told that they then couldn't find my reservation it somehow magically appeared and was ready to go, without them calling me to let me know like they promised. Then, they explained my room was going to be across the very busy road from the main activity center of the resort (one that I would not be crossing on foot with my small child). The rooms were actually like small apartments at best, motels at worst. Ours was on the third floor with no elevator access which makes getting luggage in and out a chore. The inside of the door had a security latch installed, but it was only installed into the door frame trim, which was falling off the wall. It appears that someone kicked the door in from the outside at some point with the latch closed. No attempts to fix this could be seen. Then, there was the previously mentioned busy road. Our bedroom window was basically right on top of it allowing us to enjoy the sounds of cars cruising by all night while trying to sleep. This was not a pleasant experience to say the least. It's bad enough that I wasted a free night certificate to stay here for one night, but we were then forced to make the decision to either stay a second night or forfeit our second certificate and leave. Sadly, forfeiting the second certificate and going home was the easy choice. This stay may very well prove to be the reason I drop IHG from my rewards portfolio and stick with another brand. IHG just doesn't cut it anymore, especially with rising costs and reduced benefits of their IHG Rewards Credit Card. Good bye, IHG.

Holiday from cold Canadian Winter

Great service, friendly staff, clean, and well maintained.

Great Value

This Hotel was a fantastic value for the price. The rooms were amazing. Loved the Master Bath. Great locations with lots of outdoor activities.

Ann South

Our family was staying here too. It was a great overall experience. I din't know about the charge for clean towels but it was fine. The indoor pool was nice and the hot tub. We could go for walks in the morning nearby so the location was nice!

AWESOME villa

The presidential Villa 278 building 51 was very special and I enjoyed my vacation very much there was a little confusion in the beginning about the Jacuzzi tub but I have discussed with very many people From holiday inn to I HG and it took me arriving to resolve this however the overall state was wonderful

Excelente experiencia

La estancia fue de lo mas agradable, tanto en sus instalaciones, como en los servicios que ofrecen. Su ubicación es excelente, tanto para recreación como para descanso. Lo único que nos incomodo un poco fue el ruido que provenía de la habitación de arriba, ya que se escuchaban muchos los pasos y brincos de las personas.

Great stay

Check in building not really clearly marked from road but once we found it everything else was smooth. We arrived early our room was not ready, understandable /not an issue. Allowed us to sit pool side and enjoy the sun. Pool area needed some grounds-keeping attention. There was a lot of leaves on the ground as well as in the pool. Not a deal breaker, just thought it could have been cleaned up a little better... you know a quick blower a couple times a day and skim the pool. other than this minor thing the rest of the grounds and our room was great. Highly recommend staying here.

Resort

I was expecting a lot more... I don’t recommend this resort it has poor customer service the rooms aren’t cleaned properly it’s a nonsmoking and the rooms they assigned us smelled like smoke both my children have asthma called maintenance all they did was come and sprayed air freshener didn’t make a difference I asked to be moved elsewhere they told me they couldn’t do anything because no rooms were available very poor experience the rooms were dirty also.. we will never comeback to this resort

3 horas esperando que la habitacion estuviera lista

Estuvimos 3 horas esperando que nos dieran la habitacion (de 4:30pm a 7:30pm). Muy mala organizacion con la limpieza de las habitaciones. Eramos muchos los que tuvimos que esperar porque no estaban listas, a pesar de que el check-in se podia hacer a las 4pm. Fuimos con nuestros hijos que son pequeños y estaban agotados. Por suerte la habitacion (villa de 2 habitaciones) estaba muy bien. Al dia siguiente pedimos sabanas para el sofa cama y a las 9pm aun no nos las habian dado.