April 30, 2021
One night stay
Toilet didn't flush and had to take the top off to flush the toilet, carpet had food crumbs and plastic wrappers on the carpet, the clean sticker was not on our door but was on the door next to our room. Clean towels were dumped right in front of door as we walked out and tripped over them. 2 dogs were barking at 6:30am for 2 hours until we left. Light in bedroom was turned sideways and loose on the wall. Bath tub was dirty. Floor in front of refrigerator had juice stains on the floor because kitchen was not mopped Beware of the pushy time share pitch when you check in.
April 29, 2021
Great folks and nice clean grounds
Great people and plenty to do, would recommend for families to get away. I will return next time with the wife and kids.
April 21, 2021
Don't Waste Your Time and Money!!
We stayed here during April 2021 when pandemic protocols were still somewhat in place, so take this with a grain of salt. GOOD: clean room, very quiet, lovely fireplace, comfortable bed, BAD: room toilet seat was broken (slid off when you sat), advertised pools were closed (except 1), sales "pitch" was horrible (they said it would last 90 minutes - it went on for over 2 hours so blew one morning of our vacation). Salesperson (K) was lovely, but her "manager" (J) was rude, pushy, and loudly referred to us as "weird" and then tried to cover it up by saying she was remarking that the tablet she was using was strange -(but she was EXPERT at using it). We were TOTALLY turned off.
April 25, 2021
Rooms and view
The rooms were very clean and spacious. The staff that we encountered were very nice and courteous. The view from the balcony were absolutely beautiful from morning to the evening sunset.
April 24, 2021
to many steps to get to room
I'm 70 years old and had to climb many flights of steps to get to my room part of the steps had caution tape on it. I came for a family wedding and most of my family were given rooms across the main street from us so we always had to drive over to visit with them. I told them when I made the reservation we were with the wedding and they had blocked rooms why we were put so far away I don't know. we paid the same price as my other relatives did. Also my sons girlfriend wanted to use the whirlpool tub but the water was luke warm and the jets didn't work. I've stayed at many Holiday Inns before but this is the worst one I've ever had.
April 24, 2021
The place was really nice and big. Definitely recommend I will be back one day.
April 14, 2021
Check in is nice your employees are very sweet and great
My family and I love relaxing at your resort. Love the hot tubs and warm pools. Everyone is is very friendly and helpful and make you feel welcomed!!
April 20, 2021
Poor check-in system
As a IHG Rewards Club, Gold Elite member, I was very disappointed that after I had checked in with the staff member at the front door who confirmed our reservation I was required to stand in the middle of a room for over 30 minutes waiting to be checked in by another person!!! Neither did it help watching people arriving after me and being checked in ahead of us? Let me tell you that I was asked by two different staff members and I voiced my dissatisfaction to no avail, guess I they figured I was just an "ole' grumpy man". But, thats O.K., I have plenty of time to voice my complaint to IHG and Holiday Inn.
April 18, 2021
Nice area but pool was closed
Area was great but pool was closed at our unit but open in two other units. I would have liked the opportunity to choose a different unit because of this.
April 18, 2021
Late night travelers welcome
The security guard is the method of check-in when traveling in late and he is extremely friendly !! He gave us all the info of the property and even made sure we made it to our building safely. We arrived at 2am so it was extremely comforting he made sure we made it into our room on such a large property. Also, luckily he was there because our keys didn’t work upon arrival to the building but it was quickly resolved the next morning and was no issue for us. The property is beautiful and the rooms are spacious, clean, and comfortable !