Hill Country Resort at Canyon LakeRental Guest Reviews

Amplas y limpias habitaciones

Excelente lugar para relajarse y disfrutar con la familia

Great stay, enjoyed all the activities available at the hotel such as the art and crafts, arcade, pools/hot tub, games.

I really enjoyed my stay with you all. I was surprised by how much was available at the hotel. The rooms were spacious and well kept. The property looked nice. There was multiple pools, theatre, activities space, restaurant, arcade games, a little store, so many things. I'd come back to try it all.

Expectations are important

Pros- Ambassador Suite is very Spacious. There is plenty of room to sleep 4 privately but 6 total. TV's in every bedroom and in the living room. 2 outdoor seating areas with access to 4 small Charcoal BBQ pits with seating area a few steps away. The pool is very close only a short walk. Plenty of towels for both hygiene and separate towels for the pool. Beds were very comfortable and the temperature is easily controlled throughout the unit. Bedding was clean as we're the bathrooms. Each bathroom comes equipped with plenty of towels and Dove Hygiene products. The Kitchen is stocked with adequate cook and dinnerware. Cons- checkin was smooth, but I could have done without the sales presentation invitation. Beware they will attempt to convince you to spend 90 minutes with their sales team. This can be a bit annoying. Room Concerns The floor in the kitchen did not look as clean, it appeared to need a good sweeping and mopping. Internet connection was subpar at best. The property updates they have made clearly did not include boosting the signal. For this I took off a star because it's 2024, get with the program. The temperature in the unit wasn't well regulated so the front room was hot while the back room was really cold requiring extra blankets. The property does have activities, but Beware, there is a cost associated with the vast majority of them. My family and I did not participate so I cannot comment on the quality of any activity. Other things to note, we stayed 3 nights, this is not a property that will restock towels without a specific ask. They do provide separate pool and bath towels. Overall Value for the money, I'd give it a 3/5 with 5 being the best Value. Lack of quality internet connectivity and dirty floors in the kitchen would prevent me from returning.

Comfortable

Other than the confusion about no pet policy, yet we saw several pets and stations for them, our stay was comfortable. professional staff. Clean resort with good amenities.

Family friendly

Great for family. The apartments are spacious and the facilities is good with a few games for the entire family. Nice pools, Overall the facility and amenities were clean. It is not a 5 starts hotel but it has good value.

great service

Overall we had a great experience everything was just as planned awesome trip will definitely be coming back soon

Check in Troubles

This timeshare-style facility has hundreds of rooms in separate buildings throughout the resort, some across a busy street. The staff was friendly and accommodating. Despite confirming our rooms in advance, we experienced problems at check-in. One of our rooms was not ready until 6:00 p.m. despite receiving a text that it was. The other room had to be moved to the far end of the resort because of a broken elevator. Our overall stay was fine because the room we received was beautiful. There was no water in the pool. The fireplace did not work. It was for display only.

Friendly staff

Room was clean and comfortable. Staff was friendly and helpful. Food from The Grill was delicious.

Excellent experience

Excellent experience for our family. We truly enjoyed the amenities and my kids played with all the fun attractions. The front receptionist Lisa went above and beyond in her service that we decided to stay an extra day. Thank you and we will be back soon!

Room was in shambles and many things broken

The room was horrible. Broken fridge, broken toilet, and broken stove. The smoke alarm was hanging from the ceiling by wires. The living area had a tiny 32in tv althouth the site pics show a big tv. The pics also show in condo washer and dryer. That's false. They have a wash room with about 6 washers and dryers for several hundred people to use. We were put next to the highway and the road noise was so loud we couldn't sleep. As far as stay goes this place is the worst I have ever brought my family to for the last 20 years. I will never stay here again. Also I'm a Diamond Elite member and was treated like trash and also put in the only set of condos without a pool. We had to pack up and drive to other condo areas if we wanted to swim. I brought all these issues up to the manager who said he would reimburse me some points. Needless to say I never saw any points reimbursed. I feel lime he just told me what I wanted to hear to make me go away.