January 21, 2018
Expected more from this property. Was never greeted as IHG Spire Elite or even as an IHG guest. She seemed very annoyed she was checking me in/doing her job. Hotel didn’t even attempt to meet my stay preferences. Very disappointed in this stay.
January 21, 2018
As an IHG Spire Elite guest I travel frequently for business and pleasure and always stay at IHG hotels. This was by far the worst experience I've ever had. We booked this room 4 months in advance and as always request an upper floor room. Upon check in I was booked into a lower level unit and told everything else was sold out, even though housekeeping told me this was not the case. My wife and I were woken up several times throughout the night by people above us running around and being very loud. Our breakfast order was incorrect. Housekeeping never cleaned our room during the 2 day stay. We are not picky travelers and usually do not complain but this experience has warranted a bad review. If you have other options in the Lake Geneva area do yourself a favor and look elsewhere.
January 14, 2018
Great Property with beautiful well appointed rooms.
January 6, 2018
Amazing resort but missing details
resort is beautiful and amazing food. just was disappointed with the fact that had a room request need and due to the fact that the actual check in is not the same group that can make modifications to the room. was difficult. I would recommend actually staying at the Geneva Resort rather than Holiday Inn.
December 29, 2017
Property great rooms not so much
The Holiday Inn Vacation Club at Grand Geneva allows guests to utilize The Grand Geneva facilities which is a plus. However, I don't think I've ever stayed in a place where the walls were so thin. You could actually hear conversations of the people in the room next to us. The Villa was not overwhelmingly clean, the bed was uncomfortable .
December 26, 2017
Amazing resort and vacation club suite is great. Full kitchen, living room with cozy fireplace, hot tub, extra sink in hot tub area and isolated bath room. Perfect.
December 31, 2017
Representative needs training
The Grand Geneva is absolutely beautiful. The grounds, the atmosphere, the general vibe; especially around the holidays. As a Spire Elite member we are not new to the Vacation Club, and have stayed at Orange Lake in Florida numerous times as well. For whatever reason, the Holiday Inn Club at Grand Geneva cannot seem to get a grasp on hospitality. The representative is exceptionally unprofessional, condescending, and abrasive. We come as a large group every year for the New Year celebrations. On average, there's a group of about 20 of us. Every year we follow the guidelines of the hospitality industry. We call IHG, put the request in with the representative directly at the Grand, and arrive early to request in person. Every single year we are disappointed. It is not the expectation that the rooms will be adjoining, or even on the same floor. However, there are multiple large buildings and our group was scattered all about; unacceptable in below degree temperatures. The request to have rooms closer was denied. In attempting to gain clarification as to how to prevent this in the future, the representative was the least bit accommodating. Instead, she deflected, blamed others, and scolded us. At one point, She literally stated, “we go through this every year". If you're acknowledging that this occurs every year, why won't you work with us to rectify the situation or at least prevent it in the future? We spend thousands of dollars each year on the rooms, dinner, cocktails, skiing, etc. Do better IHG, you are literally pushing loyal guests away.
December 23, 2017
excellent holiday activities in the resort
The resort created a wonderful holiday atmosphere. Everything was there except for the snow which came the next day.
December 22, 2017
Great experience Had a great time skiing was great The Front Desk needs help and better Training for IHG members
December 10, 2017
This place was very convenient for all ages. They had plenty of amenities and activities for all ages. The room was nice and well equipped.